Wireless Solutions

Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most successful products for achieving anytime-anywhere connectivity to messaging, scheduling, web applications, and other critical business information. Progent can provide Schaumburg, Illinois businesses support from BlackBerry-certified consultants who can help businesses to maintain existing BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small business networks has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the standard for companies regardless of size, successful deployment and support of BlackBerry solutions has become increasingly challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small businesses often resort to external consulting professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's proven online support model, provides small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's consultants can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize wireless software, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored quickly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

BlackBerry Enterprise Server (BES) Integration Help
The BlackBerry Enterprise Server gives companies a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry users to connect to Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure data consistency for applications such a calendars, contact lists, tasks, notes, and custom business software. Thanks to BlackBerry Enterprise Server integration with Exchange Server, users with BlackBerry smartphones can have push-based access to Exchange email as well as to IM-enabled software through Microsoft Office Live Communications Server and Microsoft Lync Server support.

Progent's BlackBerry-certified consultants can assist you to plan, install, and support BlackBerry BES Server so that you maximize the efficiency of BlackBerry users, simplify the administration of a BlackBerry environment, and lower the cost of maintaining a mobile workforce.

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified service professionals can in addition assist your business to troubleshoot a broad range of issues concerning synchronization, handset detection, messaging consistency, web access, wireless connectivity, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small company networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses low and, by dealing with issues quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, setting activation passwords, implementing over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also help you to use administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help you to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry consultant has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
To ask Progent about professional expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.