Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to become aware of a breach and are least able to mount a quick and forceful response. The more lateral movement ransomware is able to make within a target's system, the more time it takes to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist businesses in the Savannah metro area to locate and isolate breached devices and guard undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Savannah
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any available system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware assaults also attempt to exfiltrate information and TAs demand an extra payment in exchange for not publishing this information on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a big issue depending on the nature of the stolen data.

The restoration process after a ransomware breach involves several crucial phases, the majority of which can be performed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Quarantine: This time-critical initial step requires blocking the sideways progress of the attack within your network. The longer a ransomware assault is allowed to go unrestricted, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities include isolating affected endpoint devices from the rest of network to block the spread, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable degree of capability with the least delay. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and secure remote access management. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complicated restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's management and IT staff to prioritize activity and to get essential resources on line again as fast as possible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware attack depends on the state of the systems, the number of files that are affected, and which restore techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, undamaged OST files may have survived on staff PCs and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators.
  • Deploying advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same anti-virus technology implemented by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By delivering real-time malware filtering, classification, containment, recovery and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Services consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and using the decryptor tool; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting drives to match precisely their pre-attack condition; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at discovering the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware attack progressed within the network assists your IT staff to evaluate the damage and uncovers shortcomings in policies or work habits that should be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is typically assigned a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other important recovery processes like operational continuity are pursued in parallel. Progent has an extensive roster of information technology and data security experts with the skills required to perform the work of containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services throughout the United States for more than 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial management and ERP software. This scope of expertise allows Progent to salvage and integrate the surviving pieces of your network following a ransomware intrusion and rebuild them rapidly into an operational system. Progent has worked with leading insurance providers like Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Savannah
For ransomware system recovery consulting in the Savannah metro area, call Progent at 800-462-8800 or see Contact Progent.


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