Professional Remote Troubleshooting for Savannah, Georgia Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by major network support organizations. Many small businesses allow themselves to become dangerously dependent on freelance engineers or small consulting organizations who lack the bandwidth or broad knowledge to react promptly or efficiently to network crises. Other small companies resort to mass-market service providers staffed with technicians able to provide standardized solutions to ordinary problems but who do not have the experience and versatility to handle the variety of environments and lack of standards typical of small business information networks.

Progent's proven methodology for providing affordable and effective technical support to small businesses has made Progent one of the most respected Microsoft-certified IT consulting firms in the country. Progent has provided online support to companies in every state in the country (See Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT service team. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your company to plan and implement your cloud strategy.

Primary Practice Areas Supported by Progent's Consultants for Business Networks in Savannah, Georgia
Progent's nationwide group of certified experts offers support for all facets of information systems deployed by organizations of any size. Technologies served by Progent in Savannah include:

Support Delivery Alternatives Available for Savannah, Georgia Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's model for providing IT support is built on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-up, and strict expense control across a range of network service delivery alternatives that include online repairs, in-person help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist clients to analyze and fix network issues without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve the majority of IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support experts to deliver small companies the ideal combination: in-person service technicians when you require them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The wait time for on-site support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, see Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network security engineering, fault tolerant network consulting, virtualization strategies, plus integration, customization and support for business programs such as accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office relocations and massive system migrations, extended projects like upgrading a legacy ERP system to a current MS Dynamics or Dynamics 365 solution, relational database software programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or urgent response like data restoration and virus removal.

  • Network Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size businesses to plan, set up and troubleshoot the infrastructure required for teleworkers. Areas of network infrastructure where Progent's consultants offer assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network planning and deployment, and robust Internet access. For details about Progent's network infrastructure consulting services for teleworkers, refer to network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of availability and scalability but that is in addition simple for clients to transfer to a different service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class availability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can support the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support services to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system security and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT information protection and reporting.

The breadth and size of Progent's engineering staff offer a powerful set of benefits to clients trying to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of IT service, executing a broad variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for resolving actual network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big invoices for fast solutions. Another benefit of by-the-minute billing is that your company are less inclined to permit incipient problems to fester until they become major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation given by every staff member to every customer. The practice of detailing and archiving support records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won't let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house IT personnel gain when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Savannah, Georgia company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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