Sarasota Consulting Services for Network Support Organizations

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Sarasota
Progent's consulting support for network service firms in Sarasota Florida allows you to offer your clients Progent's consulting and Help Desk Call Center support with your brand as a transparent extension of your regular IT services team. This can help you add to your client base, flesh out your service catalog, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure experts, PC support specialists, network admins, and data security consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT service firms. Progent's range of expertise enables you to broaden the scope of your IT service business, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT support company with 20 years of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service firms features transparent resale to your customers of professional services. Progent invoices you directly and works under your direction to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but also difficult to set up and maintain. Smaller IT service companies seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Service Desk and ticketing program allow your IT service firm to increase your support volume, the range of technical issues your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

• Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
• Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at extra cost.
• Optional on-premises support in major metro areas is available across the US at additional cost.
• You retain full control of your customers and billing.
• Your clients enter requests through your branded web portal, an 800 phone number, or by directing a request to your specified email address.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows you to act as a sole point of contact for practically all IT expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to turn down opportunities due to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your in-house IT service team, responding to your coordination, and bills your firm instead of your client.
• Granular Billing: Progent charges by the minute to minimize costs.
• Extensive Documentation: Progent utilizes an advanced service reporting system to make sure all IT services delivered are thoroughly documented. This enables your IT support organization to shift service assignments to internal personnel when you have enough people and relevant skill sets.

• Safely Grow Your Service Practice: You can easily and safely take on additional opportunities outside your core fields of excellence and open additional territories without exposure to the risks involved with expanding your head count too quickly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more customers using your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can be a dependable reservoir of skills for growing your IT support business.
• Fast Escalation: Thanks to a sizable roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
• Keep Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
• Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Effective online service saves money while delivering fast results.
• Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Sarasota, Florida Organizations
Progent's nationwide roster of certified consultants and technical experts offers Sarasota, Florida companies a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Support for Network Service Firms in Sarasota, Florida
For more information about Progent's reseller support for network service firms in Sarasota, Florida, call 1-800-993-9400 or refer to Contact Progent.