Expanding your at-home workforce may have a major impact on IT architecture, security, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Sarasota company to select the right tools and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum business value. Progent can provide services that go from on demand guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Sarasota, Florida organizations to with any facet of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A fast, company-wide switchover to a telecommuter business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows you to augment your current Support Desk organization by sharing responsibilities for Support Desk support transparently between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class IT support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Sarasota, Florida company, call 1-800-993-9400 or go to Contact Progent.