Wireless Consulting

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time one of the most successful solutions for maintaining mobile access to email, scheduling, web-based programs, and other critical business data. Progent offers Sarasota, Florida businesses the expertise of BlackBerry-certified consultants who can assist organizations to maintain existing BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small business networks has increased, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for organizations of all sizes, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small organizations frequently resort to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the requirement for an internal BlackBerry solutions expert and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote support model, gives small companies a budget-friendly solution for integrating BlackBerry technology seamlessly into their information network.

Progent's experts can assist you with SQL Server 2019 integration support, SQL Server 2016 management consulting, and Microsoft Exchange setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you monitor and support BlackBerry devices throughout your company, define security policies that are right for your business, customize mobile applications, and ensure that your network architecture is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored rapidly and safely.

Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of BlackBerry wireless handsets, offering a centralized platform for controlling critical jobs like smartphone deployment, upgrades, and deactivation while also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry handsets and supports remote synchronization.

BlackBerry Enterprise Server features a variety of security options beginning with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in adjusting degrees of security to match the special requirements of your environment. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and enable them wirelessly. Examples of these wirelessly configurable security settings include:

• Lock down a smartphone
• Wipe information from a lost smartphone
• Lock out Bluetooth functionality
• Enable internal defenses against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent mobile users from installing or running unsafe or prohibited software. Progent can assist you to select blocking processes like:

• Specify precisely which programs are allowed on the device
• Prevent external applications from using persistent memory on the BlackBerry device
• Determine what functions external programs can use on the device
• Limit the types of connections external programs running on the smartphone can initialize
• Block all external programs from being loaded or run on the BlackBerry smartphone

Progent's Remote BlackBerry-premier Technical Support is Fast and Affordable
For businesses in Sarasota, Florida who require fast and affordable help from an authorized RIM BlackBerry support expert, Progent delivers efficient online help from a seasoned network support team who have delivered IT solutions to organizations in every state in the United States. (Refer to Progent's customer testimonials.)

Remote support avoids travel expense and allows consultants to solve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide professional support in fields including troubleshooting synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant system architecture for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's certified experts can also assist your business to resolve a broad array of problems concerning synchronization, device recognition, email consistency, web browsing, mobile connections, Instant Messaging, PC software configuration, and Desktop Redirector.

As a leader in providing countrywide online technical assistance for small company IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by resolving problems promptly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to define and install sensible security options.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs analysis, system architecture, installation planning and implementation, performance optimization, design of a high-availability environment, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a wireless system that meets your information technology budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which management approach and hardware products match your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software versions, processors and mass storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can help your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to run network-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Qualified Specialist
If you wish to ask Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.