Fast and Affordable Remote Help for São Paulo São Paulo Networks
Urgent Phone Help for São Paulo SystemsFor organizations located in São Paulo São Paulo, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve most information system problems quickly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick solutions somehow turn into major bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies that ensure the highest level of effectiveness for online technical support and repair for computer networks of all sizes. Progent's online support team can interface to your network without compromising network security.

Progent's advanced service database system maintains thorough histories for all service that Progent's customers have received. Progent's team service personnel have access to the history of assistance provided to every customer by any Progent consultant. This database of anomalies and solutions is stored as a conveniently searchable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft make available additional massive support databases and permit quick access to vendors' in-house engineering staff so Progent's online service experts are able to find optimal resolutions promptly.

Online services provided by Progent to businesses in São Paulo São Paulo include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent handles the daily monitoring and maintenance for you, so your system scales smoothly without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management, security, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering tools for streamlining common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your specified IT personnel and your Progent consultant so potential problems can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting tools designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, system images, and VMs. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your internal network support resources. User access to the Help Desk, delivery of technical assistance, escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are cohesive whether incidents are resolved by your internal network support resources, by Progent, or by a combination. Your business has complete flexibility to expand or shrink your part of technical support activity as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus documentation, testing and training. To learn more about ProSight Shared Help Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of veteran information technology experts gives your workers in São Paulo São Paulo immediate assistance from a reliable network service group with substantial background delivering phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a key driver of business performance, and Progent's policy is to resolve and not simply annotate technical issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth consulting support and education in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in São Paulo São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so that your computer support is proactive rather than reactive. By spotting possible problems before they grow into downtime, remote monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a combination of operating systems.
How Your São Paulo Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in São Paulo São Paulo, Progent's online computer support specialists can provide expert and economical IT help the moment your business has to have it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your São Paulo business has a local freelance support technician or employs a full time organization that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden network crises or particularly tough integration projects.

Advantages of Progent's IT Support for Companies in São Paulo São Paulo
Progent's online technical help services enable your São Paulo business to experience the advantages of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire greater business worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most companies in São Paulo São Paulo, nearby network support providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of network issues. However, serious problems sometimes strike when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these cases, Progent's online support professionals give you an easy, fast, and economical way to augment your local help and to transfer useful knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices often depend on individual freelance consultants. While independent service people carry less internal costs than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your business to wait for help during an IT crisis. As your business expands, network downtime and problems with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. Such poorly built systems require proper assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure able to provide the stable foundation to handle current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of technology options capable of accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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