São Paulo Remote Workers Connectivity Consultants

Expanding your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your São Paulo company to select the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can help São Paulo, São Paulo organizations to succeed with any aspect of creating a high-functioning work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security monitoring, data protection solutions, and streamlined management.

Infrastructure for a Remote Workforce
Integrating the network infrastructure needed for an at-home workforce can be particularly challenging if you have to accommodate a mix of worker-owned equipment such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware releases. Progent's experience providing online support for both outdated as well as current IT products in remote office solutions allows you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:

• Virtual Private Network (VPN) connectivity makes it possible to establish a secure tunnel for authenticated remote employees to access IT resources located at your corporate datacenter or in the cloud. Progent can help you to deploy and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's AnyConnect software for safe VPN connections for a broad selection of devices including Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and interact with a remote PC's desktop. This technology provides IT managers substantial control over the digital ecosystem of at-home employees and ensures remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
• Routers attach at-home computer networks to the Internet and support VPN tunnels, local wireless networks, and firewalls. Progent can provide expert online support for setting up routers from all major manufacturers. See router integration services from Cisco-certified consultants.
• Home Wireless networks, typically shared by an entire household and guests, are frequently used by at-home employees to connect to their router for work. This can create throughput and cybersecurity problems. Progent can assist you to resolve these problems by providing expertise that include Aironet configuration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless access point integration assistance.
• Internet access methods affect the performance and availability of connections between at-home workers and the corporate network. Mission-critical applications might require redundant Internet access in case the normal connection breaks. Progent offers expertise for identifying service providers, choosing sensible bandwidth and data volume offerings, and integrating fault-tolerant Internet access. Refer to Internet access integration services.

IP Voice Solutions for Remote Workers
Extending the business phone system to accommodate telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's current or legacy products for VoIP solutions. Progent can help businesses of any size to design or maintain a telecommuter IP voice environment that delivers the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their existing Cisco VoIP environments to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager manages additional combined media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, visit CUCM consultants.
• Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other early VoIP products, see CallManager consulting services.
• Cisco IP Gateways provide integration with PSTN networks and with users operating outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
• Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to work with these VoIP solutions and deliver online deployment and troubleshooting services.

Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from major vendors support online meetings, video and voice conferencing, chat, and screen sharing for both onsite users and at-home workers. Many organizations utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help your organization to manage your current conferencing ecosystem and optimize the engagement of your remote employees.

• Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
• FaceTime is Apple's multiuser video phone platform for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. For details about Progent's consulting expertise for Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
• Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to optimize your WAN infrastructure to host them.

Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office families, providing a rich ecosystem of applications that deliver a cohesive user interface for exchanging information across a corporate network and on a broad selection of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can assist businesses to deploy these flagship collaboration products to optimize the effectiveness of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can support chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for delivering its complete range of capabilities. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, see solution design and configuration consulting for Microsoft Teams and Teams Premium.

SharePoint uses web entities to enable collaboration and knowledge delivery by offering policy-driven delivery of content, workflow, and tools for searching through enterprise-wide information silos. SharePoint enables you to build protected web portals that allows at-home workforce to see and update consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint consulting services, refer to SharePoint integration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to integration consulting for Microsoft Exchange Server.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues can retrieve them safely through a web browser. Included with Office 365, OneDrive enables at-home employees to co-edit files. Revisions made offline are uploaded when you go back online. To learn about Progent's consulting services for OneDrive, refer to Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent offers fast and affordable online assistance for enabling businesses to build, maintain and repair integrated network architectures that combine physical data centers, telecommuters, branches, and public cloud resources. Progent offers top-tier consultant for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters fix problems with cloud access, authentication, and cybersecurity.

Microsoft Azure is a popular family of public cloud software and services that enables you to use infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure offers over 100 cloud-based services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure services for teleworkers by configuring and debugging firewalls and VPN tunnels. For details about Progent's expertise for Microsoft Azure, visit Azure consulting.

Microsoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Office apps and services are provided in a variety of bundles intended for customers ranging from students and households to large corporations. Progent offers fast and easy remote access to consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration expertise.

Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of lower costs for data center infrastructure, simplified management, dynamic scaling, high availability, and additional advantages inherent with public clouds. Microsoft has engineered Exchange Online to run seamlessly with local deployments of Exchange, allowing you to create hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you past tough IT roadblocks and can also provide comprehensive project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Exchange Online, refer to Exchange Online integration and troubleshooting consulting.

Amazon AWS is a pioneer in the public cloud market and is the world's biggest source of cloud-based services. Progent can provide fast and economical online contact with cloud integration consultants who can help your business to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-uptime network architecture so your employees have a productive computing environment whether they are working from your headquarters, a branch office, at home, or on the move. For details about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting support.

Google Cloud is a leading suite of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to extend your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can assist your organization to set up virtual machines on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and streamline access management for at-home workers with Google Cloud Identity. Progent's experts can also help your business to utilize GCP's management tools to control and monitor your GCP environment. To find out, refer to Google Cloud Platform integration expertise.

Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide changeover to a from-home business model, which might be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center team.

• Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit their current tickets, add information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Call Desk Augmentation Service enables your company to expand your existing Call Desk staff by sharing delivery of Support Desk support services transparently between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide world-class technical support to your teleworkers, see Progent's Help Desk augmentation Services.

Security for Telecommuters
At-home workers typically use their own computers and usually operate in an unsecured physical environment. This increases their vulnerability to malware attacks and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user education, and the creation of policies based on leading practices. Progent's seasoned roster of cybersecurity solutions experts can help you to design, configure and maintain an effective cybersecurity solution that guards vital information resources in environments that incorporate telecommuters.

Firewalls enable companies to build a network environment that can be safely utilized by local users and by telecommuters, mobile employees, suppliers, customers, and the public. Modern firewall devices allow you to assign and control different permissions to various classes of users and to scale your IT network and modify your cybersecurity posture as your business evolves and as network attacks grow increasingly complex. Progent supports both new and legacy firewall devices from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall support services, visit firewall integration and support expertise.

Online Endpoint Monitoring makes it easy to track the disparate computers utilized by telecommuters and either block or spot and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on each secured endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to detect new threats at inception. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, go to remote endpoint security monitoring for telecommuters.

Progent's Duo MFA Managed Services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for at-home workers.

Security Audits can assess the vulnerability of your information system to all classes of outside and internal security threats for a network that incorporates at-home workers. Progent can deploy remote, automated cybersecurity analysis software for quickly and economically uncovering a broad range of security gaps that can be found via the Internet. Progent's security audit experts, which can be provided by data security professionals with advanced certifications such as CISM, ISSAP, and GIAC, can assist you to evaluate your operations and policies and assess your network architecture to enable you to design top-level protection for your at-home workers.

Horizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks to help you uncover, prioritize, remediate, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent can assist you to deploy NodeZero to perform comprehensive penetration tests of your perimeter and your internal network so you can determine your present security profile. Progent's NodeZero experts can also help you to harden your network security and can help you to plan and deploy a unified cybersecurity strategy that simplifies management and provides maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To learn more details about Progent's vulnerability analysis solutions powered by on NodeZero's PEN test platform, see Consulting Support for NodeZero's Penetration Test Platform.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about critical things to focus on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection covers backing up and restoring vital data so as to avoid data loss and reduce restoration time and effort in the event of storage failures resulting from hardware issues, software glitches, operator error, malware, or other causes. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.

• Backup/Restore strategies for at-home workers must cover diverse types of personally owned endpoint devices. Progent can provide fast remote access to experts familiar with a broad range of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Popular backup/restore solutions supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features granular recovery and unified management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity consultants can help your company to develop, document and test a DR/BC plan that includes the logistics of switching to an at-home workforce.

Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a unified solution for safeguarding corporate information by managing on-premises, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile computers and software. Remote endpoint computers can be user owned or company owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, configure policies for permission to access information and resources, manage passwords, create VPN tunnels, determine how teleworkers share information, establish threat protection, ensure compliance, and erase sensitive data from missing, stolen or deactivated devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS devices. For details about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workers, visit Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that helps network administrators to keep off-premises endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a perpetual license. Top features of VMware Workspace ONE include rapid remote provisioning of new notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. To find out about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home solution for your São Paulo, São Paulo company, call 1-800-993-9400 or refer to Contact Progent.