Wireless Solutions

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were at one time one of the most popular solutions for achieving mobile access to messaging, scheduling, web-based programs, and other critical business data. Progent offers São Paulo, São Paulo companies the expertise of BlackBerry-certified experts who can help organizations to manage existing BlackBerry environments or migrate smoothly to a more popular mobile solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for companies regardless of size, successful deployment and maintenance of RIM BlackBerry technology has grown increasingly difficult. To address issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small businesses often resort to external support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to plan, manage, and repair BlackBerry solutions affordably and effectively, doing away with the requirement for an internal BlackBerry solutions specialist and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient online support model, provides small businesses an economical solution for integrating RIM BlackBerry products productively into their information network.

Progent's consultants can help your company with SQL Server 2019 integration support, SQL Server 2016 migration support, and Exchange setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can monitor and control BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom wireless software, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry wireless handsets, offering a single solution for handling key jobs such as smartphone deployment, updates, and retirement and providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange, Groupwise, or Lotus email platforms and BlackBerry users and supports wireless synchronization.

BlackBerry BES Server offers a wealth of data protection options beginning with automatic data encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also allows excellent flexibility in adjusting levels of protection to meet the specific needs of your network. Progent's BlackBerry authorized consultants can help your company to select advanced security features and enable them wirelessly. Samples of these over-the-air selectable security settings are:

• Lock down a device
• Wipe information from a misplaced or stolen device
• Lock out Bluetooth
• Activate internal protection against malicious attacks

BES Server also offers flexibility in determining how to prevent users from loading or executing unsecure or unauthorized applications. Progent can assist you to choose blocking techniques like:

• Specify precisely what applications are allowed on the device
• Prevent external applications from allocating non-volatile memory on the device
• Select what functions external applications can access on the BlackBerry smartphone
• Limit the kinds of access third-party applications running on the BlackBerry device can initialize
• Block all external programs from being installed or run on the smartphone

Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible online to deliver expert assistance to businesses in the São Paulo area or anywhere in São Paulo. Progent's seasoned remote consulting experts have helped businesses resolve network problems and reduce IT service expenses in every state in the U.S. and established a large following of loyal customers. (See Progent's customer testimonials.)

Progent offers remote assistance for a broad array of technologies associated with RIM BlackBerry products such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and strengthening wireless security. Major RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can also help you to resolve a broad array of issues associated with synchronization, device detection, email consistency, web browsing, mobile connectivity, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online help for small office networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support expenses low and, by solving problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the MDS and IM, install access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs analysis, system design, installation planning and execution, performance tuning, design of a fault-tolerant architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to create a mobile wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and hardware products match your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices about options for software editions, server hardware and storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Specialist
If you wish to contact Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.