Enlarging your at-home workforce can have a significant impact on IT architecture, security/compliance, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your São José dos Campos organization to pick the appropriate tools and follow best practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist São José dos Campos, São Paulo businesses to succeed with any facet of creating a high-functioning remote work environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a teleworker workforce, which could be motivated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive team of remote IT support specialists along with world-class ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update their active tickets, add information, and append screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your company to expand your current Call Center organization by sharing delivery of Support Desk services transparently between your regular IT support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class desktop support to your telecommuters, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your São José dos Campos, São Paulo company, call 1-800-993-9400 or visit Contact Progent.