Wireless Technology Consulting

Consulting Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most popular solutions for maintaining location-independent connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent offers São José dos Campos, São Paulo businesses support from BlackBerry-premier professionals who can assist businesses to maintain their BlackBerry deployments or transition efficiently to a current smartphone platform.

As the complexity of small business networks has increased, and as the need for world-class security, dependability, and recoverability has become the standard for companies of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To deal with areas like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and shared databases, small organizations frequently resort to external support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the necessity for an internal BlackBerry technology expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, coupled with Progent's efficient online service delivery model, provides small companies a budget-friendly alternative for incorporating RIM BlackBerry products seamlessly into their business information network.

Progent's engineers can help your business with SQL Server 2019 development support, SQL Server 2016 management consulting, and Exchange Server 2019 setup so that your data and email systems operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, set up streamlined management utilities so you can track and support BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom mobile software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be restored quickly and thoroughly.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Technical Help for BlackBerry BES Server
Research in Motion's advanced platform for administering big groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool allows Microsoft Exchange Server, Lotus, or Groupwise clients to send and receive messages that stay encrypted during wireless transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a broad selection of critical administrative tasks ranging from smartphone deployment and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can help you utilize BlackBerry Enterprise Server to do basic tasks like:

• Deploy and manage applications
• Schedule device, application, and IT policy updates
• Upgrade BlackBerry smartphone software remotely
• Manage user configurations with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry Enterprise Server to perform key tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

• Configure and support BlackBerry's high-availability infrastructure based on virtualization
• Install BlackBerry smartphones wirelessly
• Set custom administration roles
• Monitor and report on the integrity of your system

Expert BlackBerry Technical Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are accessible by phone to provide expert assistance to companies in the São José dos Campos area or anywhere in São Paulo. Progent's experienced online technical support team has helped businesses solve network issues and reduce support costs in each state in the U.S. and built a large base of satisfied clients. (See Progent's client testimonials.)

Progent can provide remote assistance for a wide selection of issues associated with BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements assessment, system architecture, deployment planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to create a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to decide which management model and hardware products meet your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about alternatives for software versions, processors and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help you to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security specialists to run network-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about engineering support for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.