Mobile Technology Consulting

Consulting Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most popular solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent offers Santos, São Paulo businesses the expertise of BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has become the standard for companies regardless of size, effective integration and support of BlackBerry solutions has become more difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses frequently turn to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven remote support capabilities, gives small businesses a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist your business with SQL Server 2019 integration support, SQL Server 2016 management support, and Microsoft Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined management utilities to help you track and control BlackBerry smartphones across your business, define security policies that make sense for your company, customize wireless applications, and make sure that your network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored rapidly and safely.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

BlackBerry Enterprise Server (BES) Consulting and Technical Support
The BlackBerry Enterprise Server gives businesses a single and secure source for incorporating BlackBerry wireless devices into their messaging, groupware, and software application infrastructure. BlackBerry BES Server allows wireless BlackBerry clients to access Microsoft Exchange, Lotus, or Groupwise email and to synchronize BlackBerry devices with PC desktops to ensure consistent information for applications such a calendars, contact lists, tasks, notes, and specialized business programs. Due to BlackBerry Enterprise Server integration with Exchange Server, users carrying BlackBerry smartphones can have push-based access to Exchange messages and to instant messaging-aware applications via Microsoft Office Communications Server and Microsoft Lync Server 2010 support.

Progent's BlackBerry-certified consultants can assist you to design, implement, and maintain BlackBerry Enterprise Server (BES) so you can improve the productivity of BlackBerry clients, streamline the management of a BlackBerry environment, and reduce the cost of supporting mobile workers.

Progent's Remote BlackBerry-certified Support is Fast and Affordable
For companies in Santos, São Paulo who need fast and economical help from an authorized BlackBerry support expert, Progent delivers effective online help from a veteran support team who have provided IT solutions to organizations in each state in the country. (See Progent's client testimonials.)

Remote consulting services eliminates travel costs and enables specialists to fix problems quickly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and can provide professional help in fields such as fixing synchronization problems, configuring BlackBerry BES Server, and creating a protected, high-availability system infrastructure for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and help your company to define and install appropriate security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, control Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs assessment, system architecture, installation planning and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry BES Server, help your organization to determine which administration approach and physical components match your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, processors and mass storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry-certified consultant can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
To contact Progent about engineering help for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.