Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Santiago organization to select the appropriate tools and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers support services ranging from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Santiago, Región Metropolitan businesses to with any facet of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, data security, data protection solutions, and unified management.

VoIP Integration for Teleworkers
Expanding the corporate phone system to include remote users is critical to supporting an effective at-home workforce. A variety of cloud-based IP voice platforms are used by SMBs to support teleworkers. Many enterprises depend on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter VoIP environment that delivers the flexibility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations optimize their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia software used across the network. Unified Communications Manager supports additional mixed media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, see Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, see CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and provide on-demand configuration and debugging expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Santiago, Región Metropolitan business, phone 1-800-993-9400 or visit Contact Progent.