UNIX and Linux Consulting

For small and midsize businesses located in Santiago Santiago Metropolitan Region, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.

Progent's remote support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network problems quickly. This reduces direct expenses because service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. In contrast to many remote support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where fast solutions manage to turn into big tabs. Progent's skill at solving technical issues efficiently results in your company spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has developed a set of optimized technologies and field-tested methodologies which promote the highest degree of effectiveness for online technical support and repair for small and midsize business IT systems. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's Technical Response Center to link to your computer system without breaching system security.

Progent's sophisticated technical support reporting application stores comprehensive records describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to each client by every Progent engineer. This archive of anomalies and responses is organized as a readily accessible internal database that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's remote service experts are able to come up with the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Santiago Santiago Metropolitan Region or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's online technical support engineers have certified skills in an extensive set of disciplines. This broad scope of technical skills enables Progent's consultants to resolve virtually any emergency likely to occur in a small business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To help customers with multi-operating system networks, Progent also offers access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Phone-based support available from Progent to companies in Santiago include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from older applications to current Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.

  Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and validates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult challenges associated with network infrastructure design, installation, maintenance, security, and repair. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent value since their depth of expertise enables them to resolve even the most complex problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few consulting firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely assistance for complex network issues that are hurting worker productivity but are not within the scope of your local network support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of state-of-the-art remote support tools in order to perform fast, safe, and economical diagnosis and remediation. Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN products.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert online service experts can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad range of technology support including Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of remote desktop consulting and support services such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Engineers
  Progent's accredited CISM and CISSP security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover rapidly after a damaging breach. Security solutions available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who don't have the money or time to create an in-house Help Desk Call Center but who want fast access to a dependable Help Desk with professional phone support plus the available expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can assist you in building an effective new Call Center or enhancing your existing one, selecting or modifying Call Center software to handle the unique requirements of your business, or adding temporary online staff to reinforce your existing Help Desk team to deal with high-demand events such as software migrations, mass updates, or rolling out new applications.

  Progent's Help Desk Call Center team of seasoned network professionals gives your customers in Santiago Santiago Metropolitan Region quick assistance from an effective network service group with years of background delivering phone consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk perception as a major contributor to business performance, and Progent's goal is to resolve instead of simply report IT problems.

• Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Consulting Team provides online professional consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and MS Excel. To read additional information on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Apple Mac experts can nurture the creative aspect of Mac environments by providing remote help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or building an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Santiago Santiago Metropolitan Region online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By detecting looming issues before they expand into crashes, proactive monitoring can head off stressful and costly information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a mix of platforms.