UNIX, Linux, Sun Solaris, Mac OS X Phone-based Consulting for

For small and midsize businesses located in Santa Rosa California, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.

Progent's remote technical support services offer excellent leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls require a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, idle employees, and distracted executives.

Progent's billing policy for remote support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent situations where fast fixes manage to turn into substantial tabs. Progent's skill at handling problems quickly translates into your company saving money.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which permit the maximum level of efficiency for remote consulting and repair for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your network without compromising network security.

Progent's advanced technical support database system stores thorough histories for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of assistance rendered to every client by any consultant. This archive of problems and fixes is structured as a conveniently retrievable support knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with optimal solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Santa Rosa California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's remote network support experts possess advanced credentials in an extensive set of technologies. This broad scope of capability allows Progent's consultants to tackle practically any problem likely to take place in a small company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To help businesses with mixed-operating system environments, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Online services available from Progent to clients in Santa Rosa include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology including network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and indicates an individual's technical skills at the master level. CCIEs know how to deal with the most intractable issues associated with network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep experience allows them to fix the most difficult problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Few service providers make CCIEs available to support small and mid-size companies. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive timely help for complex network problems that are hurting business productivity but are not within the scope of your regular IT maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of sophisticated remote support technology to perform fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Certified Microsoft Windows Support
  Progent's Microsoft-premier online service professionals can provide computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist you with a wide range of technology support services including Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition offers a full range of online PC desktop support such as Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified System Security Professionals
  Progent's accredited CISSP and ISSAP security engineers can provide a range of system protection services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to clean up quickly following a damaging breach. Security solutions offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

• Call Center Services
  Progent's Help Desk support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are well suited for small companies who lack the money or time to support an internal Help Desk Call Center but who want quick access to an effective Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex problems to advanced engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or improving your established one, selecting or customizing Help Desk Call Center software products to handle the unique requirements of your corporation, or adding occasional online staff to work with your existing Help Desk resources during unusually busy scenarios such as software migrations, mass updates, or installing new applications.

  Progent's Help Desk staff of experienced network experts offers your clients in Santa Rosa California immediate assistance from a reliable support group with extensive background providing telephone-based help and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a major enabler of company success, and Progent's target is to resolve and not merely record network problems.

• Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting Group offers remote and in-depth engineering support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Mac professionals can support the artistic facets of Macintosh systems by delivering remote help support and training in graphics, audio, and video. Progent's consultants can provide help in a range of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or putting together an audio/video production studio.

  Online Network Monitoring Services
  Progent offers companies in Santa Rosa California online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into network outages, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that support a variety of operating systems.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.