Wireless Consulting Services

Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile PDAs were once among the most successful products for maintaining mobile access to email, scheduling, web-based programs, and other critical business information. Progent can provide Santa Rosa, California companies the services of BlackBerry-premier experts who can assist companies to manage existing BlackBerry environments or transition efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the need for enterprise-class protection, reliability, and recoverability has become the standard for companies of all sizes, effective integration and maintenance of BlackBerry technology has grown more difficult. To handle areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and corporate databases, small organizations frequently turn to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small businesses to design, manage, and repair BlackBerry solutions economically and efficiently, doing away with the requirement for an in-house BlackBerry solutions expert and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of knowledge, coupled with Progent's proven remote service delivery model, gives small companies a budget-friendly solution for integrating BlackBerry products productively into their information network.

Progent's engineers can assist you with SQL Server 2019 development support, SQL Server 2016 management support, and Exchange Server 2019 setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined administration tools to enable you to track and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, develop custom wireless software, and ensure that your network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be recovered rapidly and safely.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry smartphones, providing a single platform for controlling critical tasks like smartphone deployment, upgrades, and retirement and also offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email platforms and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server includes a variety of data protection capabilities starting with advanced data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple DES. BES Server also allows great flexibility in adjusting levels of protection to meet the specific requirements of your company's environment. Progent's BlackBerry certified consultants can help your company to choose advanced security features and activate them remotely. Samples of these wirelessly selectable security features include:

• Disable a BlackBerry smartphone
• Wipe data from a misplaced or stolen BlackBerry device
• Disable Bluetooth functionality
• Enable internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in selecting mechanisms to prevent users from installing or executing unsecure or prohibited programs. Progent can help you to select protective techniques such as:

• Specify exactly which applications are allowed on the device
• Block third-party programs from using non-volatile memory on the BlackBerry device
• Determine what functions external programs can access on the smartphone
• Restrict the kinds of access third-party programs running on the BlackBerry device can establish
• Block all external applications from being loaded or run on the BlackBerry smartphone

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization problems to designing mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's certified experts can also assist your business to resolve a wide range of issues concerning synchronization, device recognition, email consistency, web access, mobile connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online consulting services for small office IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support expenses at a minimum and, by solving issues quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures including resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent to Get Help from a BlackBerry-Qualified Consultant
To get in touch with Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.