UNIX, Linux, Sun Solaris, Mac OS X Consulting

For small and midsize companies located in Santa Monica California, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online technical support services offer excellent value due to the fact that they have the real-world background and the advanced technology to solve the majority of information system issues quickly. This lowers immediate expenses since service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.

Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. Unlike many remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where quick fixes somehow turn into major tabs. Progent's penchant for handling problems quickly translates into your business conserving cash.

Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of customized technologies and proven methodologies that permit the highest degree of efficiency for online consulting and troubleshooting for small company IT systems. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's online support team to access your network remotely without compromising corporate security.

Progent's sophisticated service reporting system includes detailed records describing the support that Progent's clients have been provided. Progent's staff engineers have access to the details of support provided to each Progent customer by any consultant. This history of problems and repairs is organized as a readily accessible support database that allows Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to other massive support databases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting experts are able to come up with optimal solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Santa Monica California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's online consulting engineers possess advanced credentials in an extensive set of technologies. This broad range of technical skills permits Progent's consultants to resolve almost any emergency likely to crop up in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-platform networks, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Online technical support services available from Progent to small businesses in Santa Monica include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and indicates a person's networking knowledge at the master level. CCIEs know how to handle even the most difficult issues encountered in network planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value because their deep experience allows them to fix even the most intractable problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few service providers make CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a CCIE so you can receive urgent help for serious network issues that are crippling business efficiency but are outside the comfort zone of your local network service group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of the latest remote troubleshooting technology in order to provide fast, secure, and economical analysis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's popular family of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

• Certified Windows Expertise
  Progent's Microsoft-premier remote support engineers can provide computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support including Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full range of remote desktop support including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Professionals
  Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to recuperate quickly following a serious breach. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Call Center support alternatives for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are designed for smaller companies who don't have the budget to create an internal Call Center but who require fast response from an efficient Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or revamping your current organization, selecting or enhancing Help Desk Call Center application software to handle the particular requirements of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk team to handle unusually busy scenarios like software migrations, major upgrades, or installing new applications.

  Progent's Call Center team of seasoned information technology professionals provides your computer users in Santa Monica California fast contact with an efficient technical support group with extensive experience offering phone consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to company productivity, and Progent's policy is to fix instead of simply document IT problems.

• Business Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts staff can supply online and in-depth consulting support and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Project, Word, and Excel. To find out additional information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac professionals can nurture the creative elements of Macintosh systems by delivering phone-based help support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent can provide companies in Santa Monica California remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they expand into full-scale emergencies, system monitoring can ward off disruptive and costly network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support multiple operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.