Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to work its way across a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support personnel are likely to take longer to recognize a breach and are less able to mount a quick and forceful response. The more lateral movement ransomware can achieve within a target's system, the more time it will require to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist you to complete the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can help businesses in the Santa Monica area to locate and quarantine breached devices and protect clean resources from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Santa Monica
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement fee in exchange for the decryptors needed to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional payment for not posting this information or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the stolen information.
The recovery work subsequent to ransomware breach has several crucial phases, most of which can proceed in parallel if the recovery team has enough people with the required skill sets.
- Quarantine: This urgent initial step involves blocking the lateral progress of ransomware across your IT system. The more time a ransomware attack is allowed to run unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine activities consist of isolating affected endpoints from the network to restrict the contagion, documenting the environment, and securing entry points.
- System continuity: This covers bringing back the IT system to a basic useful level of functionality with the least delay. This process is typically the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and mission-critical apps, network topology, and secure endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to organize the complicated restoration process. Progent understands the urgency of working quickly, continuously, and in concert with a customer's management and network support group to prioritize activity and to put critical resources on line again as quickly as feasible.
- Data restoration: The effort necessary to restore data damaged by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can destroy key databases which, if not carefully shut down, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical applications depend on SQL Server. Often some detective work may be required to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users.
- Setting up advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV technology used by many of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware filtering, detection, mitigation, recovery and analysis in one integrated platform, Progent's ASM reduces total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if any. Services include establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and recovering machines and software services.
- Forensic analysis: This activity is aimed at uncovering the ransomware attack's progress throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack travelled within the network helps your IT staff to evaluate the impact and brings to light gaps in policies or processes that should be rectified to prevent later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is typically assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is essential that other key activities such as operational continuity are pursued in parallel. Progent has a large team of IT and cybersecurity experts with the skills needed to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises network services throughout the U.S. for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your network following a ransomware attack and rebuild them quickly into an operational network. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware System Restoration Expertise in Santa Monica
For ransomware recovery consulting in the Santa Monica metro area, phone Progent at 800-462-8800 or visit Contact Progent.