Fast Online Troubleshooting for Santa Cruz California Computer Networks
Urgent Phone Help for Santa Cruz SystemsFor organizations located in Santa Cruz California, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve most network issues quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced online technical support experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick repairs manage to turn into substantial tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies that promote the maximum degree of effectiveness for online technical support and repair for information systems of all sizes. Progent's remote service group can communicate with your company's computer system without breaching corporate security.

Progent's powerful technical support database system keeps thorough documentation for all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance rendered to each Progent customer by every Progent consultant. This database of trouble tickets and fixes is organized as a quickly exploitable proprietary database that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions promptly.

Online services offered by Progent to customers in Santa Cruz California include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your network scales smoothly without becoming an obstacle. For a low and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so potential issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service offers a seamless extension of your core network support staff. Client access to the Service Desk, delivery of support services, problem escalation, trouble ticket creation and tracking, performance measurement, and management of the support database are consistent whether issues are resolved by your corporate IT support staff, by Progent, or by a combination. Your business has unrestricted flexibility to extend or reduce your share of IT support activity as required. Progent takes care of initial deployment and onboarding of the professional services PSA software plus documentation, testing and training. For more information about ProSight Co-Managed Support, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or enhancing your established organization, selecting or customizing Call Center software to address the special demands of your corporation, or providing occasional online personnel to work with your internal Call Center resources during demanding scenarios such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals gives your workers in Santa Cruz California rapid access to a reliable technical support resource with extensive background providing phone consulting and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a major enabler of company success, and Progent's policy is to solve instead of merely track technical issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers remote professional engineering expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Santa Cruz California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your business so your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in crashes, automated monitoring can head off disruptive and expensive service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments based on a variety of operating systems.
How Your Santa Cruz Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Santa Cruz California, Progent's online network support specialists can provide professional and cost-effective IT support whenever your company needs it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Santa Cruz business deals with a regular independent consultant or maintains an in-house IT staff that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Santa Cruz California
Progent's online network troubleshooting services enable your Santa Cruz business to have the benefits of on-call, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will acquire greater business worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Santa Cruz California, nearby network support resources, whether made up of freelance consultants or an in-house maintenance staff, can solve typical network problems. On the other hand, major troubles sometimes strike when your regular resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these cases, Progent's online service experts offer an easy, quick, and affordable way to augment your local resources and to convey valuable information to increase your capability to resolve future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly rely on individual freelance consultants. While independent service people have smaller internal costs than larger service firms and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your network expands, network unavailability and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically begin with an IT architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. Such poorly designed systems require careful assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure able to offer the stable foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of technology alternatives capable of accelerating business success and improving productivity. They do not need a network engineer who is trying to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of IT support, executing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to each customer. The practice of detailing and archiving service records results in more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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