UNIX and Linux Online Technical Support for

For small businesses located in Santa Cruz California, Progent offers technical support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve most network issues quickly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike many online service firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues quickly translates into your business conserving cash.

Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which ensure the highest degree of efficiency for remote help and troubleshooting for small company IT networks. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your company's network without breaching network security.

Progent's advanced technical support reporting system includes extensive records of the support that Progent's customers have received. Progent's team consultants have access to the specifics of assistance provided to every customer by every Progent consultant. This archive of issues and fixes is organized as a quickly retrievable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service experts can come up with the best resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Santa Cruz California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's remote support professionals possess advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills enables Progent's engineers to manage almost any problem likely to take place in a small or midsize company network. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with multi-platform environments, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online support services provided by Progent to clients in Santa Cruz include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology such as system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and migration from legacy applications to the latest Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can resolve the most intractable problems associated with network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to resolve the most difficult problems rapidly. In many instances, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few support organizations make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone access to a CCIE so your company can get immediate help for complex network infrastructure issues that are lowering business productivity but are beyond the comfort zone of your regular IT support resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system via the latest on-line support technology in order to perform efficient, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network technology.

• Certified Windows Experts
  Progent's Microsoft-premier online service experts offer computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide range of technology support services such as Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a broad array of online desktop support services such as Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier Network Security Experts
  Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to clean up quickly after a serious penetration. Security services available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk Call Center programs for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who lack the resources to create an internal Help Desk Call Center but who want quick communication with an effective Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center software products to handle the special demands of your corporation, or adding temporary phone support staff to reinforce your in-house Help Desk group to deal with unusually busy situations like software migrations, major updates, or installing new applications.

  Progent's Call Center team of veteran information technology professionals gives your clients in Santa Cruz California instant assistance from a dependable network service group with substantial experience delivering telephone-based help and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's intent is to fix rather than simply document IT issues.

• Business Applications Support: Training, Programming, and Integration
  Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more information about Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac consultants can support the creative components of Apple Mac computing by delivering phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or setting up an audio/video production studio.

  Remote Network Monitoring Support
  Progent can provide companies in Santa Cruz California online network monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into downtime, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on multiple platforms.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.