Expanding your telecommuter workforce may have a significant effect on network architecture, security, and company processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Santa Cruz company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services that go from as-needed guidance for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Santa Cruz, California companies to with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, data security, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A sudden, company-wide switchover to a teleworker workforce, which might be driven by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or revise the status of their active tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service allows you to supplement your existing Call Desk team by splitting delivery of Support Desk support seamlessly between your in-house IT support personnel and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Santa Cruz, California company, call 1-800-993-9400 or refer to Contact Progent.