Mobile Consulting

Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were once among the most popular products for achieving mobile access to email, scheduling, web applications, and other vital business data. Progent offers Santa Cruz, California businesses the services of BlackBerry-certified professionals who can help companies to maintain their BlackBerry environments or migrate smoothly to a modern smartphone platform.

As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful integration and support of RIM BlackBerry solutions has become increasingly challenging. To handle areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier engineers who can help small organizations to plan, manage, and repair BlackBerry-based environments economically and effectively, dispensing with the need for an internal BlackBerry solutions expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, coupled with Progent's efficient online support capabilities, gives small businesses an economical solution for integrating BlackBerry products seamlessly into their information network.

Progent's consultants can help your business with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, develop custom wireless applications, and make sure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored rapidly and thoroughly.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Integration Services for BlackBerry Enterprise Server
RIM's advanced solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, Lotus Domino, or Groupwise users to transmit and receive emails that stay encrypted during wireless transit to provide maximum data protection. BlackBerry BES Server also streamlines a broad variety of vital administrative tasks that span from BlackBerry setup and updates to wireless security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry BES Server to do basic jobs like:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Update BlackBerry device software remotely
• Manage user and group configurations with BES Server's vast library of IT policies

Progent's BlackBerry-certified consultants can also help you to utilize BES Server to perform key tasks not supported by the entry-level BES Server Express. These tasks include:

• Configure and manage BlackBerry's high-availability architecture based on VMware
• Install BlackBerry smartphones wirelessly
• Establish custom management roles
• Monitor and analyze the overall health of your BlackBerry system

Expert RIM BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's authorized BlackBerry engineers are accessible remotely to deliver expert assistance to companies in the Santa Cruz area or throughout California. Progent's seasoned remote technical support team has helped IT organizations solve computer problems and cut support costs in each state in the country and built a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a wide array of technologies related to RIM BlackBerry products including wireless synchronization, configuration with Exchange, setting up BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can in addition assist your business to troubleshoot a wide array of issues associated with synchronization, handset detection, email reconciliation, web browsing, mobile connectivity, IM, desktop software installation, and Desktop Redirector.

As a leader in providing nationwide online help for small company IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile technical support costs low and, by handling problems promptly, improves the output of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant has expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and remove BlackBerry device clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the MDS and IM, deploy push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, system architecture, deployment strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and equipment match your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about alternatives for software versions, server hardware and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry consultant can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Certified Expert
To ask Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.