Santa Cruz, California Microsoft and Cisco Premier Certified Consulting Firm

Support Delivery Alternatives Available for Santa Cruz, California Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Service Model ensures rapid support, comprehensive service records, consistent follow-up, and strict cost control across an array of network support delivery modes that include online troubleshooting, onsite support, and high-end consulting.

• Remote Support
  Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair network issues without the cost or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's online computer troubleshooting services.

• Onsite Service
  Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small and midsize companies the best of both worlds: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person support visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning how and why to register for Progent's onsite computer service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Online Help Desk Services for Small Businesses.

• Help Desk Sharing Services
  Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, visit Progent's Help Desk sharing services.

• IT Consulting Expertise
  Progent provides small businesses budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies including Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment products, network security consulting, fault tolerant network engineering, server virtualization strategies, plus integration, customization and training for small business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and major system migrations, longer term initiatives like customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 solution, relational database software development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and virus cleanup.

• Infrastructure Support Services for Teleworkers
  Progent can help small and medium-size companies to design, set up and troubleshoot the infrastructure required for teleworkers. Areas of infrastructure for which Progent's consultants can deliver guidance include secure and convenient VPN connections, VDI desktop platforms, router integration, wireless LAN design and implementation, and reliable Internet access. For details about Progent's network infrastructure support services for telecommuters, refer to infrastructure expertise for teleworkers.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can support the multi- OS and loosely standardized networks common with smaller companies, and retains control of the software licenses in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

• Hybrid Cloud Planning and Integration Consulting Services
  Progent can provide advanced online consulting to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Santa Cruz, California Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise network consulting enable small and midsize companies to avoid the problems associated with over reliance on small support firms or individual consultants.

Teaming with Progent allows your business to:

• Avoid Over Dependence on Freelance Support Consultants
  For network services, smaller businesses often depend heavily on independent consultants. Though freelance support providers carry lower overhead than larger support organizations and can afford to bill nominally smaller fees, freelancers are sometimes too busy to react quickly to urgent situations. If an independent consultant is occupied with different customer, ill, on travelling, or in training, the lack of replacement personnel may force your company to go without help in case of an emergency. The more your small business grows, network unavailability or problems with critical applications get more expensive. The money you believed you were saving on a freelancer can disappear fast because of lost productivity. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a big consulting group to depend on for assistance forces them to learn with the meter running while your company winds up footing the costs for their ongoing education.

• Have Access to Experts in Sophisticated IT Issues
  The majority of small service organizations or independent engineers focused on small company network consulting are capable of delivering routine solutions but don't have the background to work cost-effectively with complicated IT environments with a variety of platforms, multiple locations, VoIP implementations, remote workers, integrated financial and operational software, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can be valuable to your company because big-company networks are by nature complex, integration issues demand thorough understanding of in many technical disciplines, and reaching a high degree of robustness, availability, and protection calls for enterprise-tested best practices.

• Create a Firm Foundation for Seamless Growth
  Small businesses typically begin with an IT system implemented on a shoestring budget. Without a strong architecture, a series of band-aid repairs commonly get tossed onto of a marginal structure. As a company grows, reliability and expandability issues can obstruct the productivity of the organization. Such environments need thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to a network infrastructure that will act as the solid basis to handle current business needs and support downstream expansion.

• Partner with Solution Consultants, Not Product Resellers
  Smaller companies require guidance and education to navigate through an increasingly complex array of technology alternatives available for enabling growth and improving efficiency. Businesses do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to match technical support services with the real interests of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being based on the true needs of a small business.

Contact Progent
In case your Santa Cruz, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).