Santa Clarita, CA Online Help from World-class Computer Network Troubleshooting Professionals
Progent's computer technical support services can deliver your Santa Clarita, CA company low cost and reliable support from world-class technical engineers. By delivering network consulting service when you need it, offering specialized expertise for line-of-business technologies, delivering value-added support such as automated network monitoring, and charging only for support you use, Progent gives your Santa Clarita, California company an affordable option for maximizing the business value of small business networks. Whether you have a local datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations to create and support a reliable and secure IT system and to have fast availability of the skilled help ordinarily available only to corporations who can support a large internal IT group.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your business to design and implement a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Business Networks in Santa Clarita, California
Progent provides the services of qualified experts for all facets of business network technology deployed in small companies. Technologies supported by Progent's consultants include:

Support Delivery Options for Santa Clarita, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, and network management. Progent's paradigm for providing computer support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service records, consistent follow-up, and strict expense monitoring for an array of IT support delivery modes that include online troubleshooting, onsite support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: hands-on service technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. For details, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting. For details, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and training for business programs such as financials, operations, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and massive software migrations, extended projects such as customizing a legacy MRP system to a current Microsoft Dynamics 365 package, database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like data restoration and malware cleanup.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size companies to plan, deploy and troubleshoot the network infrastructure to support offsite workers. Aspects of network infrastructure for which Progent's consultants offer support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and implementation, and robust Internet connectivity. To find out about Progent's infrastructure expertise for remote workers, go to network infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's servers in a setting that not only provides the top level of dependability and expandability but that is also easy for customers to migrate to a different service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the licenses in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for network data security and incident reporting.

The breadth and size of Progent's consulting staff bring a unique set of advantages to companies trying to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of network service, performing a wide range of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for resolving actual network problems quickly. Find out more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major bills for quick solutions. An additional advantage of granular invoicing is that clients won't be tempted to allow simple problems to stay unaddressed until they grow into major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation given by each staff member to each customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who won't release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house IT personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Santa Clarita, California company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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