Expert Online Service for Santa Clara, California Computer Networks from World-class Engineers
Small businesses have traditionally been ignored by major IT service firms. Many small companies permit themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the size or comprehensive knowledge to respond promptly or effectively to network crises. Still other small companies turn to mass-market support providers staffed with personnel trained to offer by-the-numbers solutions to common issues but who do not have the experience and technical scope to handle the variety of configurations and lack of standards that characterizes small business IT networks.

Progent's proven methodology for delivering low-cost and successful network support to small businesses has made Progent among the most respected Microsoft-certified IT consulting firms in the country. Progent has delivered remote help to companies in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified experts to help your business to design and implement a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Santa Clara, California Business Networks
As a Microsoft-certified Partner IT service firm with a large team of Cisco Certified CCIE network consultants and Apple accredited engineers, Progent offers emergency assistance and affordable remote consulting to Santa Clara, CA small businesses for a wide array of computer technologies including:

Service Delivery Alternatives Available for Santa Clara, California Companies
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity records, consistent follow-up, and strict cost control for a range of IT support delivery alternatives that include online repairs, onsite help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and fix network problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup procedure for new customers to address emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service experts to deliver small businesses the optimal solution: onsite service technicians when you need them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person support visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, refer to Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with vital technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest platform, network security consulting, non-stop it system consulting, virtual server solutions, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, extended projects such as upgrading an older ERP system to a modern MS Dynamics 365 package, relational database software development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size companies to design, configure and troubleshoot the infrastructure needed to support work-from-home employees. Areas of infrastructure for which Progent's consultants offer assistance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN planning and implementation, and robust Internet access. For details about Progent's network infrastructure consulting services for teleworkers, refer to network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of dependability and scalability but that is also easy for customers to transfer to another support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can support the multi- OS and loosely standardized environments typical of smaller businesses, and retains control of the licenses in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Santa Clara, California Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise network consulting allow small companies to sidestep the pitfalls associated with over dependence on thinly staffed support organizations or freelance engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network support, smaller businesses often depend excessively on independent consultants. Although individual service engineers carry lower expenses than more substantial IT service firms and can typically charge apparently smaller fees, freelancers are occasionally too busy to respond rapidly to critical network problems. If an independent engineer is occupied with another customer, ill, on travelling, or in class, the absence of backup staff may require your company to go without assistance in case of a crisis. As your company expands, network unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can disappear quickly due to lower output. In addition, when independent engineers encounter new technologies, the lack of a big engineering team to rely on for advice requires them to train in place while your company winds up with the bill for their continuing training.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    The majority of small support organizations or independent engineers specializing in small business network consulting are capable of providing connect-the-dots solutions but lack the experience to work efficiently with complex network configurations that have a variety of platforms, numerous offices, Voice over IP systems, remote workforces, integrated accounting and operational software, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because big-company environments are characteristically complex, support issues demand thorough understanding of in many technical disciplines, and achieving a high level of robustness, reliability, and protection requires enterprise-tested processes.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a strong architecture, a sequence of ad hoc fixes commonly get piled onto of a tenuous structure. As a company grows, reliability and expandability problems can obstruct the success of the organization. These networks need thorough evaluation, smart business analysis, and broad-based expertise to migrate to an IT environment that will provide the solid foundation to meet current business needs and ease downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Small companies need guidance and insight to work through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match technical support with the genuine needs of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a client.

Get in Touch with Progent
In case your Santa Clara, California business needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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