Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware requires time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may take longer to recognize a break-in and are less able to mount a rapid and coordinated response. The more lateral movement ransomware can manage inside a target's system, the more time it will require to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist you to take the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the San Rafael area to locate and isolate infected servers and endpoints and protect undamaged assets from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in San Rafael
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively sets the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment in exchange for the decryptors required to recover scrambled files. Ransomware attacks also try to exfiltrate files and hackers demand an additional settlement in exchange for not posting this data or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the stolen data.
The recovery process after a ransomware penetration has several distinct stages, the majority of which can be performed in parallel if the response workgroup has enough members with the necessary skill sets.
- Containment: This urgent first step involves blocking the lateral progress of ransomware across your IT system. The longer a ransomware attack is permitted to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a basic useful level of functionality with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the complicated recovery process. Progent understands the urgency of working rapidly, tirelessly, and in unison with a customer's management and IT staff to prioritize tasks and to get vital services back online as quickly as feasible.
- Data restoration: The work required to recover data damaged by a ransomware attack varies according to the state of the systems, how many files are encrypted, and what restore techniques are required. Ransomware assaults can destroy key databases which, if not properly shut down, might have to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to find clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators.
- Setting up modern AV/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the identical anti-virus tools used by some of the world's largest corporations including Netflix, Visa, and Salesforce. By providing real-time malware filtering, classification, mitigation, recovery and forensics in a single integrated platform, ProSight ASM cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement amount with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to match precisely their pre-encryption state; and restoring computers and software services.
- Forensic analysis: This activity is aimed at learning the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware attack travelled within the network helps you to evaluate the damage and highlights weaknesses in rules or work habits that need to be corrected to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensic analysis is usually assigned a high priority by the cyber insurance provider. Because forensics can take time, it is critical that other important recovery processes like operational resumption are executed concurrently. Progent maintains a large roster of information technology and security experts with the knowledge and experience required to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the U.S. for over two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP software. This scope of expertise allows Progent to salvage and integrate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into a viable system. Progent has worked with top insurance carriers including Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware Recovery Consulting Services in San Rafael
For ransomware recovery consulting in the San Rafael area, call Progent at 800-462-8800 or go to Contact Progent.