Professional Online Troubleshooting for San Rafael, California Small Business Computers from World-class Consultants
Small companies have traditionally been ignored by large network service organizations. Many small companies permit themselves to grow excessively dependent on freelance consultants or small consulting organizations who don't have the bandwidth or comprehensive skill sets to react quickly or effectively to technical emergencies. Other small businesses turn to giant service providers staffed with personnel able to provide standardized fixes for ordinary problems but who are missing the experience and versatility to deal with the variety of environments and absence of standardization typical of small business information networks.

Progent's proven approach to providing affordable and effective technical support to small businesses has made Progent among the most respected Microsoft-certified IT service organizations in the country. Progent has provided remote help to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support group. This can cut costs and minimize technical risks for major projects such as application development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to help your business to plan and execute a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Office Networks in San Rafael, California
Progent offers the services of certified experts for all facets of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Options for San Rafael, California Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, and IT management. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Model promotes rapid response, comprehensive service records, dependable follow-up, and tight expense monitoring for a range of network service delivery options that include remote repairs, on-premises help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to resolve most IT problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: onsite service professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Find out more concerning why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting. For more information, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test platform, company-wide network protection engineering, high availability network design, server virtualization strategies, plus integration, customization and support for business applications including financials, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects such as office moves and major system migrations, longer term projects such as customizing an older MRP platform to a modern MS Dynamics 365 package, relational database software programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services such as data restoration and malware removal.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and mid-size companies to design, implement and troubleshoot the infrastructure required for telecommuters. Aspects of infrastructure where Progent's experts can deliver guidance include secure and convenient VPN connectivity, VDI desktop software, router setup, wireless LAN planning and deployment, and robust Internet connectivity. For information about Progent's network infrastructure support services for telecommuters, refer to infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of dependability and scalability but that is also simple for customers to transfer to a different service provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can handle the multi- platform and non- standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support services to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for IT information security and reporting.

The breadth and size of Progent's consulting team bring a unique array of advantages to clients trying to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, in the trenches of IT support, executing a wide range of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for resolving real-world IT problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big bills for quick fixes. An additional benefit of by-the-minute invoicing is that clients are not tempted to allow incipient issues to fester until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports given by each staff member to each customer. The discipline of documenting and organizing service records allows more effective support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small companies who utilize freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your San Rafael, California company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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