San Mateo, CA Remote Help from Certified Computer Service Experts
Progent's computer network troubleshooting services can deliver your San Mateo, CA business budget-friendly and reliable access to Microsoft and Cisco certified information technology engineers. By delivering network support help when you need it, offering advanced expertise for mission-critical applications, offering unique support such as 24x7 network monitoring, and invoicing only for support you receive, Progent gives your San Mateo, California company an affordable solution for optimizing the productivity and profitability of small office networks. Whether you have an on-premises datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses to create and manage a robust and safe information system and to benefit from quick access to the skilled support ordinarily restricted to enterprises who are able to maintain a large in-house IT staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your company to design and execute your cloud computing strategy.

Key IT Areas Supported by Progent for San Mateo, California Businesses
As a Microsoft-certified Partner consulting company that maintains a world-class group of Cisco Premier CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides emergency troubleshooting and affordable remote consulting to San Mateo, CA companies for a wide array of information technologies including:

Service Delivery Alternatives Available for San Mateo, California Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service records, reliable follow-through, and tight cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, in-person help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and fix network problems without the expense or delay of travel for onsite service calls. The background of Progent's network consultants allows them to resolve the majority of network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration process for new clients to address emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's online network support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: onsite support technicians when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for on-site service calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems. To learn more, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics. To learn more, see Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network security consulting, high availability network consulting, server virtualization strategies, plus integration, programming and training for small business applications such as accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and massive system upgrades, extended projects such as upgrading a legacy MRP platform to a modern MS Dynamics 365 solution, relational database application programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size businesses to plan, implement and debug the network infrastructure for remote workers. Areas of network infrastructure for which Progent's consultants can provide assistance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and implementation, and reliable Internet access. To learn about Progent's infrastructure expertise for a remote workforce, see infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also convenient for clients to migrate to another service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the multi- OS and non- standardized environments common with smaller businesses, and keeps control of the software in the client's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for San Mateo, California Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate IT support enable small businesses to sidestep the problems associated with excessive dependence on small service firms or freelance consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller companies often depend excessively on individual consultants. Although individual service providers carry lower overhead than more substantial IT service firms and can typically charge nominally lower fees, they are occasionally too busy to respond quickly to urgent network problems. If an independent consultant is busy with different customer, ill, on vacation, or in class, the absence of replacement personnel may require your company to wait for assistance during an emergency. As your company grows, network downtime or problems with line-of-business programs get more costly. The money you thought you were conserving on a freelancer can be eaten up fast because of lost output. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a big consulting team to count on for help forces them to learn on the job while your business ends up footing the costs for their continuing training.

  • Have Access to Experts in Sophisticated IT Solutions
    Many smaller support firms or freelance engineers who concentrate on small business network consulting may excel at providing routine fixes but lack the seasoning to deal cost-effectively with complex network environments with a variety of platforms, numerous sites, VoIP systems, mobile workers, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's large group of experts can benefit your business because big-company networks are characteristically complex, support issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security calls for enterprise-proven leading practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc repairs commonly get tossed onto of a weak foundation. As a business evolves, reliability and scalability issues can obstruct the success of the business. These networks need proper evaluation, smart business planning, and broad-based experience to upgrade to a network environment that will act as the reliable basis to meet critical business needs and support future growth.

  • Team with Solution Providers, Not Product Resellers
    Small companies require direction and insight to navigate through an ever more complicated maze of technology alternatives offered for accelerating business growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to align technical support services with the genuine needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual needs of a small business.

Contact Progent
If your San Mateo, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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