Wireless Solutions

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most successful solutions for maintaining location-independent connectivity to email, calendars, web programs, and other critical business information. Progent offers San Mateo, California companies the expertise of BlackBerry-certified experts who can help businesses to maintain existing BlackBerry deployments or migrate smoothly to a modern smartphone solution.

As the sophistication of small business networks has expanded, and as the need for world-class security, dependability, and recoverability has become the standard for organizations regardless of size, effective integration and support of BlackBerry solutions has become increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations frequently resort to outside consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to design, administer, and repair BlackBerry environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online support model, provides small businesses an economical alternative for incorporating RIM BlackBerry technology seamlessly into their information system.

Progent's consultants can help your company with SQL Server 2019 development consulting, SQL Server 2016 migration consulting, and Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use management tools so you can track and control BlackBerry devices across your company, recommend security policies that are right for your company, customize wireless applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and thoroughly.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and support of BlackBerry wireless handsets, providing a centralized platform for controlling critical tasks such as smartphone deployment, updates, and deactivation while also offering a strong foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server offers a variety of data protection options beginning with advanced data encryption of information sent between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great versatility in selecting degrees of security to meet the special needs of your environment. Progent's BlackBerry certified consultants can help you to choose powerful security features and enable them remotely. Samples of these wirelessly configurable security settings are:

• Lock down a device
• Erase data from a missing device
• Lock out Bluetooth
• Activate internal protection against malware

BlackBerry Enterprise Server also offers versatility in determining ways to keep users from loading or running unsecure or prohibited code. Progent can assist you to choose protective techniques like:

• Specify precisely which applications are permitted on the device
• Block third-party programs from allocating persistent storage on the device
• Select which resources external programs can access on the BlackBerry smartphone
• Restrict the types of connections external software running on the BlackBerry device can initialize
• Prevent all third-party software from being installed or run on the device

Progent's Remote BlackBerry-certified Consulting Services is Quick and Affordable
For companies in San Mateo, California who want fast and affordable help from an authorized RIM BlackBerry consultant, Progent offers effective online assistance from a seasoned network support staff who have provided network solutions to organizations in every state in the country. (See Progent's client testimonials.)

Online consulting services eliminates travel costs and lets engineers fix technical issues rapidly, so you minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry technologies and offer expert support in fields such as fixing synchronization issues, deploying BlackBerry BES Server, and designing a secure, high-availability network architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can in addition assist you to troubleshoot a broad range of issues concerning synchronization, handset recognition, messaging consistency, web access, mobile connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in providing nationwide remote support for small company networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support costs at a minimum and, by handling problems promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, implementing wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to define and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, manage Exchange data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements assessment, system architecture, roll-out planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and physical components meet your needs, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices concerning alternatives for software editions, server hardware and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist your company to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to run company-wide security assessment and compliance validation and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Qualified Specialist
To ask Progent about engineering support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.