UNIX, Linux, Sun Solaris, Mac OS X Support

For small companies in San Juan Puerto Rico, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most information system issues quickly. Efficient support reduces immediate expenses because solutions take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and distracted management.

Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor repairs somehow turn into major invoices. Progent's penchant for handling technical issues efficiently results in your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes that ensure the highest degree of effectiveness for remote engineering help and repair for small and midsize business computer networks. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to link to your system remotely without breaching network security.

Progent's highly evolved technical support reporting system stores thorough histories of all support that Progent's customers have received. Progent's staff engineers have access to the details of services provided to every client by any Progent engineer. This archive of trouble tickets and fixes is stored as a conveniently retrievable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to additional massive support databases and allow priority response from vendors' internal support staff so Progent's online service specialists are able to determine the best solutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in San Juan Puerto Rico or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's remote technical service experts possess advanced credentials in a comprehensive array of technologies. This broad range of technical skills permits Progent's engineers to resolve almost any crisis likely to take place in a small business network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To help clients with mixed-platform networks, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based support services available from Progent to clients in San Juan include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and certifies a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable issues occurring in network infrastructure design, integration, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide excellent value since their deep expertise enables them to find solutions for even the most difficult problems quickly. In many cases, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can receive timely support for serious network issues that are crippling worker productivity but are beyond the experience of your local network maintenance providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via advanced remote troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier remote support experts can deliver computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support services including Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint 2016 migration support, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a full array of remote PC desktop support such as Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist you to clean up rapidly after a serious penetration. Security solutions available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support services to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

• Call Center Expertise
  Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who lack the resources to support an internal Call Center but who require fast communication with an effective Help Desk with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk software products to meet the particular demands of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center team during demanding scenarios like software transitions, mass updates, or rolling out brand new business software.

  Progent's Help Desk Call Center staff of experienced network professionals provides your customers in San Juan Puerto Rico fast assistance from a reliable network service group with substantial experience delivering phone consulting and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a key contributor to company efficiency, and Progent's target is to resolve instead of just track network problems.

• Applications Support: Training, Custom Development, and Integration
  Progent's Applications Consulting staff provides remote advanced consulting support and education in key business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications such as CRM, Project, MS Word, and Excel. To find out more information about Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

  Progent's Mac consultants can promote the creative aspect of Apple Mac systems by delivering phone-based consulting support and training in imaging, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio/video or building an audio/video production studio.

  Online Network and Server Monitoring Services
  Progent offers companies in San Juan Puerto Rico remote network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they cause network outages, proactive monitoring can avoid stressful and costly service crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on multiple platforms.

Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.