San Juan Expertise for IT Service Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in San Juan
Progent's consulting support for network service organizations in San Juan Puerto Rico enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless extension of your regular network support team. This can put you on the fast track to add to your client base, expand your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide team of network experts, desktop support technicians, IT admins, and data security consultants have worked as transparent expansions to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT support company with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your clients support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but also a hassle to set up and manage. Small or niche IT support organizations do not have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their own branding while providing their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable your IT service firm to expand your support workload, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
• Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in larger metros is available throughout the US at extra cost.
• You have complete control of your customers and invoicing.
• Your clients submit incident reports by means of your branded Internet portal, an 800 phone number, or by directing a request to your dedicated email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and core IT skills steadily without having to say no to new business owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a transparent extension of your in-house IT service team, responding to your coordination, and invoices you rather than your customer.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Extensive Service Reporting: Progent uses an advanced documentation platform to make sure all services delivered are thoroughly described. This makes it easy for you to transfer account responsibilities to in-house consultants when you have sufficient staff and appropriate technical skills.

• Safely Grow Your IT Support Practice: You can quickly and affordably take on additional opportunities beyond your main fields of expertise and open new geographies without assuming the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support provider by offering more services to more customers using your own brand.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a reliable resource for growing your IT support business.
• Rapid Problem Escalation: Thanks to a large team of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Make Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
• Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient online support saves money and produces quick results.
• Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for San Juan, Puerto Rico Companies
Progent's veteran roster of certified consultants offers San Juan, Puerto Rico businesses a wide array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Support for Network Service Firms in San Juan, Puerto Rico
To learn more information about Progent's consulting program for IT service firms in San Juan, Puerto Rico, call 1-800-993-9400 or see Contact Progent.