San Juan Remote Workers Connectivity Consulting

Expanding your telecommuter workforce may have a major effect on network infrastructure, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your San Juan organization to select the right technologies and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist San Juan, Puerto Rico organizations to succeed with any aspect of building a high-performing remote work environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required to support an at-home workforce can be particularly complicated if you have to accommodate a combination of personal hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from various manufacturers and with a variety of OS software and firmware releases. Progent's background delivering remote support for both outdated as well as modern IT products in virtual office venues allows you to make efficient use of your available infrastructure and provides you with fast access to expertise for implement necessary updates. Support services available from Progent to help you to create a high-functioning telecommuting infrastructure include:

• Virtual Private Network connectivity makes it possible to establish a secure connection for authorized at-home workers to access IT resources located at your company datacenter or in a public cloud. Progent's consultants can assist you to configure and maintain VPN connections between your teleworkers and your key network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect software for safe VPN connections for a wide range of devices such as Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure platforms allow an at-home worker to see and use a remote PC's desktop. This provides network managers substantial control over the computing environment of telecommuters and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi networks, and firewall services. Progent offers expert online consulting for setting up routers from a range of vendors. See router integration services from Cisco-certified consultants.
• Home Wireless networks, often shared by the whole family and guests, are frequently utilized by at-home employees to connect to their router for work. This can cause throughput and cybersecurity issues. Progent can assist you to mitigate these problems by providing services that include Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP integration assistance.
• Internet connectivity methods impact the speed and reliability of connections between telecommuters and the company network. Vital processes might demand redundant Internet connections in case the normal connection breaks. Progent offers guidance for identifying ISPs, picking sensible service packages, and configuring redundant Internet connections. See Internet connectivity solutions.

VoIP Integration for Teleworkers
Expanding the corporate PBX system to accommodate telecommuters is critical to supporting a productive at-home workforce. A variety of cloud-centric IP voice products are used by SMBs to server remote users. Many enterprises rely on Cisco's modern or older products for VoIP management. Progent can help organizations of all sizes to design or tune a telecommuter IP voice service that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations tune their existing Cisco VoIP environments to handle a growing remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications used across the network. Unified Communications Manager manages additional mixed media services like unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified Communications Manager consultants.
• CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager expertise.
• Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to support these VoIP solutions and provide as-needed integration and debugging expertise.

Voice/Video Conferencing for Remote Workers
A wide range of voice/video conferencing platforms from leading technology companies enable online meetings, video conferencing, chat, and content sharing for both local users and telecommuters. Many companies utilize multiple products to accommodate their different partners and clients. Progent can assist you to manage your current conferencing ecosystem and optimize the engagement of your remote workforce.

• Skype for Business is Microsoft's popular unified communications product that enables presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting experts.
• FaceTime is Apple's multiuser video calling app for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex and for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features that include video conferencing, persistent chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist you to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office families, providing a powerful environment of productivity apps that deliver a consistent user interface for sharing data and ideas throughout a corporate network and on a broad range of endpoint computers. Progent has provided remote consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can help businesses to deploy these flagship collaboration products to optimize the effectiveness of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's support services for Microsoft Teams, visit solution design and deployment expertise for Microsoft Teams.

SharePoint utilizes web sites to facilitate collaboration and information sharing by offering policy-driven delivery of data, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to build protected web portals that permits at-home workers to view and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, see SharePoint integration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, visit planning and configuration expertise for Microsoft Exchange.

OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers anywhere can share them securely via a browser. Included with Microsoft 365, OneDrive enables home employees to jointly author documents. Revisions created offline are synced when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive integration consulting.

Public Cloud Integration Services for Telecommuters
Progent offers advanced online assistance for helping organizations to create, manage and optimize integrated hybrid network models that incorporate physical data centers, remote workers, branch offices, and public cloud services. Progent can provide top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix issues with public cloud access, authentication, and cybersecurity.

Microsoft Azure is a leading platform for cloud services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure features over 100 cloud-based services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for at-home workers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's consulting services for Azure, refer to Azure expertise.

Microsoft 365, previously called Office 365, is Microsoft's popular family of business productivity software and cloud-based services available on a subscription basis. Microsoft applications and services are provided in a selection of plans intended for users ranging from students and households to major enterprises. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration services.

Exchange Online is one of the most widely used applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling customers to build hybrid information systems. Progent's certified Exchange experts are available for as-needed help to get you past tough technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS is a pioneer in the public cloud computing arena and is the industry's leading source of cloud-based services. Progent offers quick and economical online contact with cloud connectivity experts who can assist your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture so your employees have a consistent computing experience whether they are working from your main office, a remote branch, from home, or on the road. For details about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.

Google Cloud Platform is a leading set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your key apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can assist your business to deploy VMs on GCP Compute Engine, plan an efficient storage system with GCP Storage services, and streamline access control for telecommuters with Google Cloud Identity. Progent's consultants can also help your organization to utilize GCP's management technology to administer and track your Google Cloud ecosystem. To learn, refer to Google Cloud Platform consulting expertise.

Help Desk Support for Teleworkers
A rapid, organization-wide switchover to a teleworker business model, which might be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.

• Progent's Standard Help Desk services utilize Progent's nationwide team of remote technical support specialists combined with world-class ticketing and tracking software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit the status of their current tickets, enter details, and append screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
• Progent's Help Desk Call Center Augmentation Service allows your business to supplement your current Call Center organization by splitting delivery of Help Desk services transparently between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support solution based on the number one PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.

Cybersecurity for Teleworkers
Work-from-Home (WFH) workers commonly utilize their personal computers and usually work in a poorly secured physical space. This increases their susceptibility to cyber threats and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the development of policies built on leading practices. Progent's veteran team of data security support consultants can assist you to design, deploy and manage a compliant security solution that protects critical information assets in environments that incorporate remote workers.

Firewalls allow you to create a network environment that can be securely accessed by on-premises users as well as by an at-home workforce, mobile employees, suppliers, clients, and the public. Modern firewall appliances permit you to configure and manage different access rights to various groups of users and to expand your network and modify your security profile as your business evolves and as cyber threats become increasingly sophisticated. Progent supports both current and older firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall support expertise, visit firewall integration and support expertise.

Online Endpoint Security Monitoring makes it easy to track the various computers utilized by telecommuters and either block or identify and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect new attacks on arrival. When an attack is discovered, ProSight Active Security Monitoring immediately isolates the targeted device from the corporate network to quarantine the malware. Because the ProSight ASM agent is self-contained, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for an at-home workforce.

Progent's Duo MFA Services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audits can assess the exposure of your information system to all types of outside and internal security threats for a network that incorporates an at-home workforce. Progent can run online, automated security analysis software for quickly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit consulting services, which can be provided by data security experts with top credentials including CISA, ISSAP, and GIAC, can assist your business to evaluate your procedures and policies and assess your network infrastructure to enable you to design top-level protection for your an at-home workforce.

Horizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution and your internal and perimeter networks to help you identify, rank, remediate, and verify cybersecurity weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to perform thorough penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to design and implement a unified cybersecurity strategy that simplifies management and delivers optimum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To find out additional details about Progent's vulnerability assessment solutions based on on NodeZero's pentest platform, visit Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing critical things to concentrate on for securing a network that supports work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection involves backing up and restoring critical information so as to avoid data loss and minimize recovery time and effort in case of storage system problems due to hardware breakdowns, software hiccups, human mistakes, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to design and manage in hybrid environments that combine in-house data centers, public clouds, and at-home workers.

• Backup/Recovery strategies for at-home workers must address multiple kinds of personally owned endpoint devices. Progent offers fast online access to experts knowledgeable about a broad array of platforms for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud storage and includes fine-grained recovery and unified management capabilities.
• Disaster Recovery/Business Continuity plans typically envision scenarios that require a temporary switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity consultants can help you to produce, document and validate a DR/BC strategy that addresses the logistics of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified solution for protecting critical data by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint devices can be personally owned or company owned. IT admins managing the endpoint devices of at-home workers can utilize Intune to provision and validate apps on managed devices, push updates and certificates, set up rules for permission to access data and networks, set passwords, establish VPN tunnels, control how home-based workers share data, set up threat protection, ensure security compliance, and delete sensitive information from missing, stolen or deactivated endpoint devices. Intune runs with Apple iOS, Android, Windows, and macOS computers. To learn about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the devices of your teleworkers, see Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Top features of VMware Workspace ONE include rapid remote deployment of new laptops, quick onboarding of new employees, policy set up and enforcement for all categories of devices, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your San Juan, Puerto Rico company, call 1-800-993-9400 or refer to Contact Progent.