Enlarging your remote workforce can have a major impact on network infrastructure, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your San Juan organization to select the appropriate tools and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent offers services ranging from on demand guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist San Juan, Puerto Rico companies to succeed with any facet of building a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, data security, data protection solutions, and unified management.

Help Desk Services for Telecommuters
An emergency, company-wide transition to a telecommuter workforce, which might be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit the status of their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your current Help Desk Call Center organization by splitting responsibilities for Call Center support seamlessly between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support model based on the leading professional services automation platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your San Juan, Puerto Rico company, phone 1-800-993-9400 or go to Contact Progent.