Wireless Support

Consulting Support for BlackBerry Environments
BlackBerry mobile PDAs were once among the most successful products for maintaining location-independent access to email, scheduling, web-based programs, and other critical business information. Progent can provide San Juan, Puerto Rico companies the services of BlackBerry-certified consultants who can assist organizations to maintain existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small company networks has expanded, and as the need for world-class protection, dependability, and recoverability has grown to be the norm for organizations of all sizes, effective integration and support of BlackBerry solutions has grown increasingly challenging. To address areas like security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations frequently turn to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to design, manage, and repair BlackBerry environments economically and effectively, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's proven online service delivery capabilities, gives small businesses a budget-friendly solution for integrating BlackBerry technology productively into their IT system.

Progent's experts can help your company with SQL Server 2019 integration and development consulting, SQL Server 2016 management consulting, and Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you monitor and control BlackBerry devices across your company, define security policies that are right for your company, customize mobile applications, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be restored rapidly and safely.

Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.

BlackBerry Enterprise Server (BES) Consulting Support
The BlackBerry BES Server gives businesses a centralized and secure mechanism for incorporating BlackBerry wireless devices into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server (BES) allows mobile BlackBerry clients to connect to Exchange, Lotus, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to ensure data consistency for applications such a schedules, address books, tasks, instant messaging, and specialized business programs. Thanks to BlackBerry Enterprise Server (BES) integration with Exchange Server, users with BlackBerry smartphones have push-based access to Exchange messages as well as to instant messaging-capable software via Microsoft Office Live Communications Server and Lync Server integration.

Progent's BlackBerry-premier consultants can assist you to design, configure, and maintain BlackBerry BES Server so you can maximize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the cost of maintaining mobile workers.

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, configuring wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements assessment, solution architecture, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to create a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, help your organization to decide which administration approach and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning options for software versions, processors and mass storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified expert can assist you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to run company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.