Wireless Consulting

Consulting Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most successful products for maintaining anytime-anywhere access to email, calendars, web-based programs, and other vital business data. Progent offers San Jose, California businesses the services of BlackBerry-premier professionals who can assist companies to manage their BlackBerry deployments or migrate efficiently to a modern smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the norm for organizations of any size, effective deployment and support of RIM BlackBerry solutions has become more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations often turn to outside support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments economically and effectively, eliminating the requirement for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile workers. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's proven remote support model, gives small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their business information network.

Progent's engineers can help you with SQL Server 2019 development consulting, SQL Server 2016 management consulting, and Exchange setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to monitor and support BlackBerry smartphones across your business, define security policies that are right for your company, customize wireless applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Exchange, Domino, or Novell GroupWise users to send and receive messages that are encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a wide selection of critical administrative jobs ranging from BlackBerry setup and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can assist you to use BlackBerry Enterprise Server to perform basic jobs such as:

• Deploy and manage applications
• Schedule smartphone, application, and policy updates
• Upgrade BlackBerry device firmware remotely
• Control client settings with BES Server's vast selection of IT policies

Progent's BlackBerry-premier engineers can also help you to use BlackBerry BES Server to perform key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Set up and manage BlackBerry's fault-tolerant infrastructure using virtualization
• Install BlackBerry smartphones wirelessly
• Set specialized administration roles
• Monitor and report on the health of your solution

Progent's Remote BlackBerry-premier Support is Quick and Economical
For businesses in San Jose, California who require quick and affordable help from a certified BlackBerry consultant, Progent provides effective online assistance from a seasoned network support team who have provided IT solutions to companies in every state in the U.S. (See Progent's client testimonials.)

Online consulting services eliminates travel costs and enables specialists to resolve problems rapidly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and offer professional help in fields including resolving synchronization issues, configuring BlackBerry BES Server, and creating a protected, high-availability network architecture for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and assist your company to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry consultant has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and remove BlackBerry smartphone clients on Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and IM, install push and pull access control lists, manage Exchange Server data flow, generate, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs assessment, system architecture, deployment planning and execution, performance tuning, design of a high-availability environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to create a wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products match your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software editions, processors and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can help your company to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to perform network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Specialist
To ask Progent about technical support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.