Fast Remote Troubleshooting for San Francisco California Information Networks
Urgent Remote Support for San Francisco NetworksFor businesses located in San Francisco California, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced tools needed to solve most network issues quickly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online service companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and proven methodologies that allow the maximum level of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent's remote service group can interface to your network remotely without compromising corporate security.

Progent's sophisticated service database application keeps detailed records for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance provided to every Progent customer by every consultant. This database of issues and responses is structured as a conveniently searchable support knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's online service experts are able to find the best solutions quickly.

Remote services offered by Progent to clients in San Francisco California include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent takes care of the necessary monitoring and management for you, so your network expands easily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your specified IT management personnel and your Progent consultant so that potential problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting utilities designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and fast recovery of important files, applications, system images, and virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used as this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Service Desk offers a seamless extension of your core network support group. End user access to the Service Desk, delivery of support services, problem escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the service database are cohesive whether issues are taken care of by your internal support organization, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or reduce your share of support work as required. Progent takes care of initial installation and onboarding of the professional services PSA software as well as documentation, validation and education. To learn more about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or improving your current one, identifying or modifying Call Center software products to address the special needs of your business, or providing occasional phone support staff to reinforce your in-house Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned network experts gives your clients in San Francisco California quick assistance from a large support resource with substantial experience delivering phone help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a major enabler of company success, and Progent's goal is to resolve rather than simply annotate technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and training in special application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For additional information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in San Francisco California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive and automated. By uncovering looming trouble spots before they expand into network outages, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of OS platforms.
How Your San Francisco Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in San Francisco California, Progent's phone-based computer support engineers can deliver expert and affordable IT help the moment your company needs it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your San Francisco organization deals with a regular freelance support technician or employs an in-house organization that know how to deal with typical computer problems, Progent's Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to resolve sudden network crises or particularly complex integration projects.

Features of Progent's Online Network Services for San Francisco California
Progent's phone support, remote troubleshooting, system security consulting, and network management services give offices in San Francisco California unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and system administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the front lines of IT service, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a consultant with proven methods for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by each staff member to each customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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