Wireless Support

Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time one of the most successful products for maintaining location-independent connectivity to email, scheduling, web-based programs, and other vital business information. Progent can provide San Diego UCSD, California businesses the services of BlackBerry-certified consultants who can help businesses to manage existing BlackBerry deployments or transition smoothly to a current mobile platform.

As the complexity of small company networks has expanded, and as the need for world-class security, dependability, and disaster recovery has become the norm for organizations regardless of size, effective integration and support of RIM BlackBerry solutions has grown increasingly difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and shared databases, small businesses often resort to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the need for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This breadth of experience, combined with Progent's proven online service delivery capabilities, gives small companies an affordable alternative for incorporating BlackBerry technology productively into their information system.

Progent's experts can help you with SQL Server 2019 integration and development consulting, SQL Server 2016 management support, and Exchange Server 2019 setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined management tools to help you track and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, customize wireless software, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered quickly and safely.

San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.

BlackBerry BES Server Consulting and Technical Services
The BlackBerry Enterprise Server offers businesses a centralized and safe mechanism for incorporating BlackBerry wireless devices into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry clients to access Exchange, Lotus, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure consistent information for applications like calendars, contact lists, to-do lists, instant messaging, and specialized business software. Thanks to BlackBerry Enterprise Server integration with Exchange, users with BlackBerry smartphones can have push-based access to Exchange messages as well as to IM-capable software through Microsoft Office Communications Server and Lync Server support.

Progent's BlackBerry-certified consultants can assist you to plan, deploy, and troubleshoot BlackBerry BES Server so you can improve the efficiency of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the cost of supporting mobile workers.

Progent's Remote BlackBerry-premier Technical Support is Fast and Affordable
For businesses in San Diego UCSD, California who need fast and economical help from an authorized BlackBerry support expert, Progent offers effective online assistance from a veteran network support team who have delivered network solutions to organizations in every state in the country. (Refer to Progent's client testimonials.)

Online support avoids travel costs and allows consultants to fix problems rapidly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and can provide expert help in areas such as resolving synchronization problems, configuring BlackBerry Enterprise Server, and designing a protected, fault-tolerant system architecture for BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as resolving enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, implementing wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and assist you to define and install sensible security options.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs analysis, solution design, installation strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and physical components meet your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software versions, server hardware and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to run network-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Qualified Professional
To ask Progent about professional expertise for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.