San Diego Ransomware Defense and Repair Expertise

Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware requires time to work its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel are likely to take longer to recognize a break-in and are least able to mount a quick and coordinated defense. The more lateral progress ransomware is able to manage within a victim's system, the more time it will require to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can assist organizations in the San Diego metro area to locate and isolate infected servers and endpoints and protect clean resources from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in San Diego
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and effectively knocks the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee for the decryptors required to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional settlement in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can be a major problem depending on the nature of the stolen data.

The recovery process subsequent to ransomware breach involves several crucial phases, most of which can proceed in parallel if the recovery workgroup has enough people with the required skill sets.

• Containment: This time-critical initial response requires arresting the lateral progress of the attack across your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities consist of cutting off infected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
• System continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the least delay. This effort is usually the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's recovery experts use advanced collaboration platforms to coordinate the complex recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's managers and network support group to prioritize activity and to get essential services back online as fast as feasible.
• Data recovery: The work necessary to restore data damaged by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can destroy key databases which, if not carefully closed, might have to be reconstructed from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users.
• Deploying advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the identical AV tools deployed by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, identification, containment, recovery and forensics in one integrated platform, Progent's Active Security Monitoring lowers TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
• Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; creating a clean environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering computers and services.
• Forensics: This activity involves uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware assault progressed through the network assists your IT staff to assess the damage and uncovers shortcomings in policies or processes that should be corrected to prevent later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is typically assigned a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other key recovery processes such as business resumption are pursued concurrently. Progent has an extensive roster of information technology and data security experts with the knowledge and experience required to perform the work of containment, operational resumption, and data recovery without disrupting forensics.

Contact Progent for Ransomware System Recovery Consulting in San Diego
For ransomware system recovery expertise in the San Diego metro area, phone Progent at 800-462-8800 or visit Contact Progent.