Wireless Consulting Services

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once among the most successful products for maintaining location-independent access to messaging, scheduling, web-based programs, and other vital business data. Progent offers San Diego, California businesses the services of BlackBerry-certified experts who can assist companies to maintain their BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the complexity of small business networks has expanded, and as the need for world-class security, dependability, and disaster recovery has become the standard for companies regardless of size, successful integration and maintenance of RIM BlackBerry solutions has grown more challenging. To address areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations frequently turn to external support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, combined with Progent's efficient online service delivery capabilities, gives small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2019 integration and development support, SQL Server 2016 migration consulting, and Exchange setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your business, develop custom mobile software, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored rapidly and safely.

San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.

BlackBerry Enterprise Server Integration Services
The BlackBerry Enterprise Server offers companies a centralized and secure source for integrating BlackBerry wireless devices into their email, groupware, and software application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to connect to Microsoft Exchange Server, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with workstations to ensure consistent information for collaborative programs such a schedules, address books, tasks, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server support for Exchange, users with BlackBerry smartphones have effortless access to Exchange messages and to IM-capable software via Microsoft Office Communications Server and Lync Server support.

Progent's BlackBerry-certified engineers can help you plan, install, and troubleshoot BlackBerry Enterprise Server (BES) so you can improve the productivity of BlackBerry users, streamline the administration of a BlackBerry environment, and reduce the cost of supporting a mobile workforce.

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can also help you to resolve a wide array of problems concerning synchronization, device recognition, email reconciliation, web access, mobile connections, IM, desktop software installation, and Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small business IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry support expenses low and, by resolving issues promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also help you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help you to select and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the MDS and IM, implement access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.