San Buenaventura, California Microsoft and Cisco Certified Consultants

Support Delivery Options for San Buenaventura, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, and network administration. Progent's paradigm for delivering IT support services is based on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive activity records, reliable follow-through, and tight expense monitoring for a range of network support delivery alternatives that include online repairs, onsite help, and high-end consulting.

• Remote Support
  Progent's Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the expense or time loss of in-person support visits. The background of Progent's IT consultants allows them to handle the majority of network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting expertise.

• On-site Support
  Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for on-site support calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to sign up for Progent's in-person computer support.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, see Online Help Desk Services for Small Businesses.

• Shared Help Desk Services
  Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, refer to Progent's Help Desk sharing services.

• IT Consulting Expertise
  Progent provides small businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, network protection engineering, fault tolerant it system consulting, virtualization solutions, plus integration, programming and training for business software such as financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and massive software migrations, extended projects like upgrading a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, database software development and DBA services, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

• Network Infrastructure Guidance for Teleworkers
  Progent can help small and mid-size businesses to design, set up and debug the infrastructure needed to support teleworkers. Aspects of infrastructure where Progent's experts offer assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, wireless LAN planning and implementation, and reliable Internet connectivity. To find out about Progent's infrastructure consulting services for remote workers, visit infrastructure expertise for an at-home workforce.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition convenient for customers to migrate to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit small businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the mixed- OS and non- standardized networks typical of small companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

• Hybrid Cloud Integration Support
  Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for San Buenaventura, California Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate network consulting allow small companies to sidestep the problems related to over reliance on thinly staffed service organizations or independent engineers.

Working with Progent enables your small business to:

• Prevent Excessive Reliance on Freelance Consultants
  For IT support, smaller companies often depend excessively on independent engineers. Although freelance service providers carry lower expenses than larger support firms and can typically charge apparently lower rates, freelancers are often too busy to respond rapidly to urgent network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement personnel may force your company to wait for help during a crisis. As your company expands, system downtime or difficulties with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lower productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a large consulting group to fall back on for help forces them to learn on the job while your organization winds up footing the bill for their ongoing education.

• Have Access to Certified Professionals in Advanced Network Solutions
  The majority of smaller support organizations or freelance consultants focused on small company IT consulting may excel at delivering routine solutions but lack the seasoning to work cost-effectively with complicated network configurations that have mixed platforms, multiple locations, Voice over IP implementations, mobile workers, integrated financial and analytical software, eCommerce, and specialized business applications. Progent's background with global companies and Progent's extensive staff of specialists can be valuable to your business because big-company environments are characteristically complex, integration issues require in-depth knowledge in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven processes.

• Build a Solid Basis for Seamless Growth
  Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a series of improvised repairs often get thrown onto of a marginal foundation. As a business evolves, stability and expandability issues can undermine the success of the business. Such networks require proper assessment, smart strategic analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the reliable basis to meet critical business needs and support downstream expansion.

• Work with Solution Providers, Not Product Resellers
  Small companies need direction and education to navigate through an increasingly complicated array of technology options available for enabling growth and enhancing efficiency. Businesses do not need a network consultant or service firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services exclusively. This allows Progent to match consulting services with the genuine interests of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than being based on the true requirements of a client.

Contact Progent
If your San Buenaventura, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).