Expert Online Help for San Bernardino, California Networks from Microsoft Certified Engineers
Small companies have typically been overlooked by major network service organizations. Some small businesses permit themselves to grow overly dependent on freelance consultants or small support firms who don't have the size or comprehensive skill sets to respond quickly or effectively to network crises. Still other small businesses resort to giant service firms staffed with personnel taught to offer standardized solutions to common problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standards that characterizes small business information networks.

Progent's proven approach to providing low-cost and effective network service to small businesses has made Progent one of the premier Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to companies in every state in the country (See Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as software development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to design and implement a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Office Networks in San Bernardino, California
Progent's group of certified experts offers support for all facets of information systems found in companies of all sizes. Technologies served by Progent in San Bernardino include:

Support Delivery Alternatives Available for San Bernardino, California Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is built on the Call Center structure familiar to big IT groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity records, reliable follow-through, and tight expense control across a range of IT support delivery modes that include online repairs, onsite help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or delay of in-person service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's remote network support services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics. For more information, see Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus integration, customization and support for business software including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system upgrades, longer term initiatives like customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 package, database application development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and medium-size companies to design, deploy and troubleshoot the infrastructure needed to support a remote workforce. Areas of infrastructure for which Progent's experts can deliver guidance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless network planning and deployment, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for telecommuters, visit infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small organization's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition convenient for clients to transfer to a different support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can support the mixed- OS and non- standardized networks common with smaller companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government mandates for network information security and incident reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of benefits to clients trying to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the forefront of IT service, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for repairing actual IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major bills for fast solutions. An additional benefit of by-the-minute billing is that customers are not inclined to allow minor issues to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by every staff member to each client. The practice of documenting and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who work with independent service providers or who maintain internal support staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your San Bernardino, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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