Salt Lake City Remote Workers Solutions Support Partner

Expanding your telecommuter workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Salt Lake City company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent can provide support services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Salt Lake City, Utah companies to succeed with any facet of building a high-functioning remote work environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Integrating the network infrastructure required for an at-home workforce can be especially challenging if you must accommodate a mix of personal equipment like desktop computers and laptops, routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's background delivering online support for both outdated as well as current IT products in remote office venues enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for implement necessary updates. Support services offered by Progent to help you to create a high-functioning work-at-home ecosystem include:

• Virtual Private Network connectivity makes it possible to create a safe tunnel for authenticated at-home workers to access IT resources located at your company data center or in the cloud. Progent's consultants can help you to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your at-home workers to set up Cisco's popular AnyConnect software to provide safe VPN tunneling for a wide range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and interact with a remote PC's desktop. This gives IT managers significant control over the digital ecosystem of telecommuters and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
• Routers connect home networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier online support for integrating routers from a range of vendors. See router integration services from Cisco-certified experts.
• Home Wi-Fi networks, often shared by the whole family and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can create performance and security issues. Progent can assist you to mitigate these issues by delivering services that include Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point setup help.
• Internet connectivity solutions affect the speed and availability of connections between telecommuters and the company network. Business-critical applications might demand backup Internet access in the event the primary connection fails. Progent can provide expertise for identifying service providers, choosing sensible bandwidth and data volume packages, and configuring redundant Internet connections. Refer to Internet access solutions.

VoIP Solutions for Teleworkers
Expanding the business phone system to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-based IP voice platforms are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or legacy products for VoIP management. Progent can assist businesses of any size to design or maintain a remote VoIP service that delivers the versatility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses optimize their existing Cisco VoIP systems to handle an expanding remote workforce.

• Cisco Unified Communications Manager (CUCM) extends high-end telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM consulting services.
• Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can assist you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting services.
• Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
• Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide online integration and debugging expertise.

Voice/Video Conferencing for Telecommuters
A broad range of video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many organizations utilize multiple products to accommodate their various partners and clients. Progent's communications experts can assist your organization to maintain your current conferencing ecosystem and optimize the engagement of your at-home employees.

• Skype for Business is Microsoft's leading communications platform that enables real-time presence, instant messaging, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
• FaceTime is Apple's multiuser video phone platform for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for training. For details about Progent's support services for Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities that include voice/video conferencing, threaded chat, plus file sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and help your business to tune your network architecture to host them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, providing a rich environment of productivity apps that deliver a cohesive user interface for exchanging information throughout a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their first releases and can help businesses to deploy these flagship collaboration products to maximize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its complete range of features. For additional information about Progent's consulting services for Microsoft Teams, see solution design and deployment expertise for Microsoft Teams and Teams Premium.

SharePoint uses web entities to promote collaboration and knowledge delivery by offering policy-driven access to content, workflow, and tools for looking through enterprise-wide business data. SharePoint permits you to create protected portals that enables remote workers to see and update consolidated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint expertise, go to SharePoint configuration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, visit deployment consulting services for Exchange Server.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can share them safely through a browser. Provided with Microsoft 365, OneDrive allows at-home employees to co-edit files. Revisions made offline are automatically synced when you reconnect to the Internet. For information about Progent's support services for OneDrive, visit Onedrive configuration consulting.

Cloud Integration for Remote Workers
Progent can provide affordable remote support for helping organizations to build, maintain and troubleshoot integrated network architectures that incorporate physical data centers, at-home workers, branches, and cloud services. Progent can provide expertise for all types of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud access, identity, and security.

Azure is a popular platform for public cloud software and services that enables you to utilize IT infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure features over one hundred cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for teleworkers by setting up and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, see Azure consulting services.

Microsoft 365, previously called Office 365, is Microsoft's popular family of client productivity software and cloud-based services available on a subscription basis. Office applications and services are marketed in a variety of bundles designed for users ranging from individuals and households to major corporations. Progent offers quick and affordable online contact with consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers maximum business value. For details about Progent's expertise for Microsoft 365, visit Microsoft 365 integration expertise.

Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and other advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing customers to build hybrid information systems. Progent's Exchange experts are available for as-needed assistance to get you past tough IT bottlenecks and can also provide end-to-end project management services to make sure your teleworkers have convenient and secure access to your Exchange Online deployment. For information Progent's support services for Exchange Online, refer to Exchange Online configuration and support consulting.

Amazon AWS is a pioneer in the public cloud computing market and is the world's biggest source of cloud services. Progent offers quick and economical online access to cloud connectivity consultants who can help your organization to design, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's consulting services for Amazon AWS, see Amazon AWS integration support.

Google Cloud (GCP) is a popular set of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your existing IT resources with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify identity management for at-home workers with GCP Cloud Identity. Progent's consultants can also assist you to utilize GCP's management technology to administer and monitor your GCP environment. For information, see Google Cloud Platform (GCP) consulting support.

Help Desk Support for Remote Workers
A fast, organization-wide transition to a from-home workforce, which could be activated by an epidemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Center with Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Call Center support services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their active trouble tickets, enter information, and append screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
• Progent's Help Desk Supplemental Service enables your company to supplement your existing Help Desk Call Center team by splitting delivery of Help Desk Call Center support seamlessly between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support solution utilizing the number one PSA tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class IT support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home (WFH) workers typically use their personal computers and often operate in a poorly secured physical space. This multiplies their vulnerability to malware attacks and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive user education, and the development of policies built on best practices. Progent's seasoned group of cybersecurity solutions consultants can assist your business to plan, configure and manage a compliant cybersecurity solution that protects critical information resources in networks that incorporate telecommuters.

Firewalls enable companies to build a network that can be safely accessed by on-premises users as well as by telecommuters, mobile workers, vendors, customers, and the public. Next-generation firewall devices permit you to assign and control appropriate permissions to various classes of users and to expand your IT network and modify your cybersecurity posture as your business evolves and as cyber threats grow increasingly complex. Progent supports both current and legacy firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration services, see firewall support services.

Online Endpoint Monitoring makes it possible to track the disparate devices used by remote workers and either reject or spot and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on every secured endpoint, monitoring all activity and using state-of-the-art AI technology from SentinelOne to identify new attacks on arrival. When a cyberattack is spotted, ProSight ASM immediately isolates the infected endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, refer to remote endpoint security monitoring for telecommuters.

Progent's Duo MFA Service Plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services for at-home workers.

Security Audits can assess the vulnerability of your network to all classes of outside and internal security threats for an environment that includes teleworkers. Progent can deploy online, automated security analysis software for quickly and affordably uncovering a broad range of security weaknesses that can be surfaced via the Internet. Progent's security audit consulting services, which can be provided by data security experts with top credentials such as CISA, ISSAP, and GIAC, can help you to evaluate your workflows and governance policies and assess your network infrastructure to allow you to implement the highest level of protection for your telecommuters.

Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution and your internal and perimeter networks to help you expose, rank, fix, and verify cybersecurity weaknesses before threat actors can exploit them. Progent's pentest experts can assist you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal network so you can determine your current security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to plan and implement a cohesive cybersecurity ecosystem that simplifies management and provides maximum cyber defense for on-prem, multi-cloud, remote, and perimeter IT resources. To learn additional information about Progent's vulnerability assessment solutions based on on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about key areas to focus on for protecting a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection covers backing up and restoring critical data in order to prevent data loss and minimize restoration time in case of storage system problems resulting from equipment breakdowns, programming glitches, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to design and manage in hybrid networks that combine in-house data centers, public clouds, and at-home workers.

• Backup/Recovery solutions for remote workers must cover diverse types of personally owned endpoint devices. Progent can provide quick remote access to consultants knowledgeable about a broad range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up resources spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and includes fine-grained recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity strategies typically envision circumstances that require a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity planning specialists can assist your company to produce, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.

Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager provides a centralized environment for protecting critical data by managing onsite, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Remote endpoint devices can be user owned or business owned. IT administrators managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and validate applications on managed devices, push patches and certificates, configure rules for permission to access information and resources, set passwords, create VPN tunnels, control how home-based workers share information, establish threat defense, verify security compliance, and wipe sensitive data from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and to find out how Progent can help you to use this platform to administer the endpoint computers of your teleworkers, see Intune teleworker endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network administrators to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a perpetual license. Top features of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Salt Lake City, Utah company, phone 1-800-993-9400 or refer to Contact Progent.