Salt Lake City, UT Remote Help from World-class Computer Network Service Consultants
Progent's network technical support services can deliver your Salt Lake City, UT business low cost and reliable access to Microsoft and Cisco certified technical professionals. By providing network support help when you require it, offering specialized expertise for key technologies, delivering unique services such as automated network monitoring, and charging only for services you use, Progent offers your Salt Lake City, Utah company an economical alternative for optimizing the profitability of small-scale business information systems. If you run an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to build and support a robust and secure information system and to have fast availability of the skilled help ordinarily available only to corporations who are able to afford a large internal information technology organization.

For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support staff. This can save money and minimize technical risks for major IT initiatives like software design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to help your company to design and execute your cloud strategy.

Key Technologies Serviced by Progent for Office Networks in Salt Lake City, Utah
Progent offers the services of qualified experts for all facets of network technology found in small companies and local governments. Products and technologies supported by Progent include:

Support Delivery Options for Salt Lake City, Utah Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and network management. Progent's model for providing computer support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Model ensures rapid response, comprehensive activity records, reliable follow-through, and tight expense control across a range of IT support delivery options that include online repairs, on-premises help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the cost or delay of on-premises service calls. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for new customers to address urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online service engineers to give small and midsize businesses the optimal solution: hands-on support technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues. To learn more, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with vital technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network security engineering, high availability network consulting, virtual server solutions, plus configuration, programming and training for small business programs including financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office relocations and major system upgrades, longer term projects such as customizing a legacy MRP system to a modern Microsoft Dynamics 365 solution, relational database software development and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and malware removal.

  • Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size businesses to plan, deploy and debug the infrastructure to support telecommuters. Aspects of network infrastructure where Progent's consultants can deliver assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router integration, wireless network planning and deployment, and robust Internet connectivity. For information about Progent's infrastructure expertise for at-home workers, visit infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and scalability but that is also easy for customers to migrate to a different support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the mixed- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Salt Lake City, Utah Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or independent engineers.

Working with Progent's Experts enables your business to:

  • Avoid Over Dependence on Individual Consultants
    For network support, small businesses often depend heavily on independent consultants. Although freelance service providers carry lower expenses than larger support organizations and can typically charge nominally smaller rates, individuals are frequently unable to react quickly to critical problems. If an independent engineer is busy with different customer, sick, on travelling, or in class, the absence of backup personnel may require your business to wait for help during a crisis. The more your company expands, network downtime or difficulties with critical applications become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lower output. Also, when independent consultants confront unfamiliar problems, the lack of a big engineering group to fall back on for advice forces them to learn with the meter running while your company winds up with the costs for their continuing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    Many small support organizations or freelance consultants focused on small company network consulting may excel at providing connect-the-dots solutions but don't have the seasoning to deal efficiently with complex IT configurations that have mixed operating systems, multiple locations, Voice over IP implementations, mobile workers, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your company because enterprise environments are by nature complex, integration issues demand thorough understanding of in many technical areas, and achieving a high degree of stability, reliability, and protection calls for enterprise-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of improvised repairs often get thrown on top of a weak structure. As a business evolves, reliability and expandability problems can hinder the success of the business. Such environments require thorough assessment, smart strategic analysis, and in-depth expertise to migrate to a network infrastructure that will provide the reliable basis to meet current business requirements and support downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Small companies require direction and education to navigate through an ever more complex array of technology alternatives available for enabling business growth and enhancing efficiency. They do not need an IT engineer or support firm that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to align consulting support with the genuine needs of clients. Combining IT support and product selling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the actual needs of a customer.

Get in Touch with Progent
In case your Salt Lake City, Utah business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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