Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support personnel are likely to be slower to become aware of a breach and are less able to organize a rapid and coordinated response. The more lateral movement ransomware is able to achieve within a victim's system, the more time it will require to restore core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Salt Lake City area to identify and isolate infected devices and guard undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Salt Lake City
Modern variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryptors required to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and hackers require an extra payment in exchange for not publishing this data or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a big issue according to the sensitivity of the downloaded information.

The recovery process subsequent to ransomware attack involves several distinct phases, most of which can proceed concurrently if the response workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent first step requires blocking the sideways spread of the attack within your network. The more time a ransomware assault is allowed to run unchecked, the longer and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating affected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal useful degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business applications, network architecture, and protected remote access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the complex recovery process. Progent understands the urgency of working rapidly, continuously, and in concert with a client's management and IT group to prioritize tasks and to put essential resources back online as fast as possible.
  • Data restoration: The work required to restore files impacted by a ransomware assault varies according to the state of the network, how many files are affected, and which recovery techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were not connected during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the same anti-virus technology used by many of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, detection, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensic analysis: This activity involves uncovering the ransomware attack's storyline across the network from start to finish. This audit trail of how a ransomware attack travelled within the network helps your IT staff to assess the impact and uncovers gaps in policies or work habits that need to be rectified to prevent future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is usually given a high priority by the insurance carrier. Because forensic analysis can take time, it is vital that other important recovery processes like operational continuity are pursued in parallel. Progent maintains a large team of information technology and security professionals with the skills required to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise gives Progent the ability to identify and consolidate the surviving pieces of your network after a ransomware assault and reconstruct them rapidly into a viable system. Progent has collaborated with leading cyber insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Salt Lake City
For ransomware system recovery consulting in the Salt Lake City metro area, call Progent at 800-462-8800 or visit Contact Progent.


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