Enlarging your remote workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Salinas organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Salinas, California businesses to with any facet of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

VoIP Solutions for At-Home Workers
Expanding the company phone environment to include remote users is critical to supporting an effective work-at-home solution. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's modern or older platforms for IP voice solutions. Progent can assist businesses of any size to design or tune a remote IP voice environment that provides the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their existing Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. Unified Communications Manager supports additional mixed media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, see Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent can assist you to support your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating beyond the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and deliver on-demand deployment and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Salinas, California business, call 1-800-993-9400 or refer to Contact Progent.