Salinas Specialists for IT Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Salinas
Progent's consulting services for network service firms in Salinas California enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless supplement to your regular network support group. These services can help you add to your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide roster of network experts, PC support specialists, network administrators, and cybersecurity consultants have worked as seamless expansions to the support groups of some of the country's largest IT service businesses. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's transparency lets you promote and protect your branding.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent computer services company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are fundamental to an efficient service desk. But modern ticketing platforms are not only expensive to acquire and staff, but challenging to set up and manage. Smaller IT service organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to keep their company branding while delivering their clients responsive desktop support services built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

• Progent's online desktop support team provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
• Standard service times are from 5am to 7pm PST, five days a week.
• Extended hours support is available at extra cost.
• Optional on-premises service in major metros is available throughout the US at extra cost.
• You have full control of your clients and billing.
• Your clients enter requests via your branded web portal, an 800 phone number, or by sending a message to your assigned mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a sole point of contact for virtually all IT expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without having to say no to opportunities due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a seamless supplement to your internal IT service group, under your direction, and invoices you rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Extensive Documentation: Progent uses an enterprise-class service documentation platform to ensure that all services delivered are fully described. This makes it easy for your IT support organization to shift service assignments to internal personnel once you have sufficient people and relevant technical skills.

• Safely Grow Your IT Support Business: You can easily and affordably accept additional jobs outside your core areas of excellence and serve new geographies without exposure to the risks associated with increasing your head count too quickly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive network support provider by delivering more services to more clients using your own brand.
• Add to Your Services Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can act as a reliable resource for growing your IT support operations.
• Rapid Problem Escalation: Thanks to a large team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
• Keep Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
• Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center services to high-level consulting. Efficient remote support saves money while delivering quick solutions.
• Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Salinas, California Companies
Progent's veteran team of certified consultants and technical experts can provide Salinas, California organizations a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Salinas, California
For more details about Progent's reseller program for IT service organizations in Salinas, California, call 1-800-993-9400 or see Contact Progent.