UNIX and Linux Online Support for

For small and midsize companies in Salem Oregon, Progent provides support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers direct costs because service calls take up fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs somehow turn into substantial bills. Progent's skill at dealing with problems quickly results in your company spending less cash.

Progent's Online Service Tools
Over time, Progent has refined an array of customized technologies and proven processes which permit the maximum degree of efficiency for online help and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your company's computer system without breaching corporate security.

Progent's advanced service reporting system maintains comprehensive records for all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to each Progent customer by any engineer. This archive of problems and responses is organized as a quickly exploitable internal database that permits Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote consulting experts are able to find the most efficient solutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Salem Oregon or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's phone-based consulting experts have certified skills in an extensive set of disciplines. This wide range of IT skills enables Progent's consultants to resolve almost any emergency that may take place in a small business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-operating system networks, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support provided by Progent to clients in Salem include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from older systems to current MS Windows or Linux-based environments. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and certifies an individual's networking skills at the master level. CCIEs know how to resolve the most intractable problems encountered in network design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional value because their broad experience enables them to find solutions for the most intractable problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a CCIE so your company can get urgent assistance for complex network infrastructure problems that are impacting business efficiency but are beyond the experience of your local IT service personnel. Progent's CCIE support experts can interface to your network by means of state-of-the-art remote troubleshooting technology in order to provide fast, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

• Authorized Windows Support
  Progent's Microsoft-premier online service engineers can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of technology support services such as Microsoft Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration consulting, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of online desktop support services including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Engineers
  Progent's certified CISSP and ISSAP security engineers can provide a range of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recuperate quickly following a serious breach. Security consulting services available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• Call Center Services
  Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are well suited for smaller organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who need fast response from an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center software to address the unique demands of your corporation, or providing temporary online staff to reinforce your internal Help Desk team during unusually busy scenarios like software transitions, mass updates, or rolling out new applications.

  Progent's Help Desk Call Center team of experienced network experts gives your clients in Salem Oregon fast contact with a reliable technical support resource with extensive background offering telephone-based support and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center perception as a key enabler of company productivity, and Progent's goal is to resolve and not simply record network problems.

• Business Applications Support: Training, Programming, and Integration
  Progent's Applications Experts Team provides remote and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To read additional information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac professionals can support the creative components of Mac systems by providing phone-based help support and training in graphics, sound, and video. Progent's consultants offer expertise in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio/video or integrating an audio/video post production facility.

  Remote Network Monitoring Services
  Progent can provide companies in Salem Oregon online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your network support is proactive and automated. By spotting emerging issues before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of operating systems.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.