Enlarging your remote workforce may have a significant impact on network infrastructure, security, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Salem company to pick the right technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide support services that go from as-needed guidance for getting you over occasional technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can help Salem, Oregon businesses to succeed with any aspect of building a high-performing remote work ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, organization-wide transition to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and follow-up software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update their current trouble tickets, enter details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your business to expand your current Help Desk organization by splitting delivery of Support Desk services transparently between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a collaborative support model based on the number one PSA platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class IT support to your teleworkers, visit Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Salem, Oregon company, phone 1-800-993-9400 or refer to Contact Progent.