Salem, OR Online Support from Certified Network Service Professionals
Progent's network help services can deliver your Salem, OR company budget-friendly and reliable support from world-class technical professionals. By delivering network consulting help when you need it, offering advanced knowledge for line-of-business applications, delivering unique services such as automated server monitoring, and charging only for support you receive, Progent offers your Salem, Oregon business an economical alternative for optimizing the profitability of small business networks. Whether you have an onsite system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to build and manage a robust and secure information network and to have quick availability of the experienced support typically restricted to businesses who are able to set up a sizeable internal information technology group.

For larger businesses, Progent can provide co-sourcing services to add to the technical skills of your internal network service team. This can reduce expenses and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified consultants to assist your business to plan and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Salem, Oregon
Progent's nationwide group of certified consultants offers help for all facets of information systems found in companies of any size. Areas supported by Progent in and around Salem include:

Support Delivery Options for Salem, Oregon Companies
Progent has a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive activity documentation, reliable follow-through, and strict cost control across an array of IT support delivery alternatives that include remote troubleshooting, onsite support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person service visits. The background of Progent's network consultants allows them to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small and midsize companies the best of both worlds: in-person service technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems. For details, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, refer to Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital products and technologies including Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network protection engineering, non-stop it system engineering, virtual server solutions, plus configuration, customization and support for small business software including accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office relocations and massive system migrations, extended initiatives such as customizing a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database application development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response like disaster recovery and malware cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can assist small and mid-size businesses to plan, deploy and troubleshoot the infrastructure to support remote workers. Aspects of network infrastructure for which Progent's experts offer guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, wireless LAN planning and deployment, and robust Internet access. For information about Progent's network infrastructure expertise for a remote workforce, see network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also simple for clients to transfer to a different service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with mixed environments to save significantly on the costs of hardware, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the multi- platform and non- standardized networks common with small businesses, and keeps control of the software in the customer's possession so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can help with complex security programs such as SIEM solutions to help companies meet business standards and government requirements for IT information protection and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of benefits to customers wishing to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of IT support, executing a wide variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for repairing real-world network problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big invoices for fast fixes. Another advantage of by-the-minute invoicing is that your company will not be inclined to permit simple issues to fester until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation given by every staff member to every client. The discipline of detailing and archiving support records results in more efficient support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who won't let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Salem, Oregon business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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