Enlarging your at-home workforce may have a significant effect on IT architecture, security, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Saddle Brook organization to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers services that go from on demand expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Saddle Brook, New Jersey organizations to with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for At-Home Workers
A fast, enterprise-wide switchover to a from-home workforce, which could be motivated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their current tickets, enter information, and append screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows your business to expand your existing Call Center organization by splitting responsibilities for Call Desk support seamlessly between your in-house support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support model based on the number one professional services automation platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To find out how Progent's Call Center Augmentation Services can help your company to provide world-class technical support to your telecommuters, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Saddle Brook, New Jersey organization, phone 1-800-993-9400 or refer to Contact Progent.